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Sainte Famille Hotel

3.5 star property

Photo gallery for Sainte Famille Hotel

Outdoor pool
Lobby
Minibar, desk, laptop workspace, blackout curtains
TV
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Breakfast available
  • Room service

Explore the area

Map
KN 1 St. 1, Kigali, Kigali City
  • Kigali Genocide Memorial Centre
    ‪4 min drive‬
  • Kigali Heights
    ‪10 min drive‬
  • Kigali Convention Centre
    ‪10 min drive‬
  • Kigali (KGL-Kigali Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Children's theme room

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 2
  • 1 Double Bed

Junior Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Sleeps 1
  • 1 Large Twin Bed

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The price is AU$164
for 1 room
includes taxes & fees
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About the area

Kigali

With a stay at Sainte Famille Hotel in Kigali, you'll be within a 10-minute drive of Kigali Convention Centre and Ntarama Church. .This spa hotel is 1.1 mi (1.8 km) from Union Trade Center and 2.7 mi (4.3 km) from Club Rafiki.

What's nearby

  • Union Trade Center - 11 min walk - 1.0 km
  • Kigali Genocide Memorial Centre - 4 min drive - 2.5 km
  • Nyamirambo Stadium - 7 min drive - 6.0 km
  • Kigali Heights - 10 min drive - 5.8 km
  • Kigali Convention Centre - 10 min drive - 6.0 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 26 min drive

Restaurants

  • ‪Museum Cafe, Kigali Memorial - ‬4 min drive
  • ‪Executive Lounge - ‬4 min drive
  • ‪UMUT Cafe&Restaurant - ‬14 min walk
  • ‪DownTown - ‬16 min walk
  • ‪Makfast - ‬14 min walk

About this property

Sainte Famille Hotel

Hotel in Kigali with a full-service spa and a fitness center
Sainte Famille Hotel offers 67 air-conditioned accommodations with minibars and complimentary newspapers. Accommodations offer separate sitting areas. Televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 67 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as desks and complimentary newspapers.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and barbecue grills.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 25
  • Early check-in fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

sainte famille hotel Hotel
sainte famille hotel Kigali
sainte famille hotel Hotel Kigali

Sainte Famille Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 29 reviews
Rating 8 - Good. 12 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

patrick

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Juri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Joseph

Stayed 1 night in Jan 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! I enjoyed all the staff especially the manager Thomas. He made everything was taken care of. This hotel was walking distance to the best restaurants. I came up sit but it was a hospital right on site and a pharmacy.

8/10 Good

Rosa

Stayed 4 nights in Sep 2022

10/10 Excellent

Daniel, Chicago

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent hotel!
Stayed 2 nights in Sep 2022

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Employees are really friendly and wonderful. Their breakfast is the best.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Excellent

Great Service, Great facilities, Great rooms, Great Service, Great people, Great location!
Stayed 6 nights in Feb 2022

8/10 Good

Poul H.

Liked: Cleanliness, property conditions & facilities

Good service, friendly staff

Good follow-up on my reservation. Got a message requesting flight information for free airport shuttle. As WiFi did not work in my first room, I was quickly moved to another room
Stayed 1 night in Jan 2022

8/10 Good

Poul H.

Liked: Staff & service, room comfort

Good and central

We use this hotel when arriving and departing for Europe. Rooms are spacious, bed is good, free shuttle service and placed in the center of Kigali. Only drawback is the notice from the corridor
Stayed 1 night in Dec 2021

8/10 Good

Poul H.

Liked: Cleanliness, staff & service, room comfort

Very good hotel

I stayed one night waiting for the answer for the Corona test. Friendly staff and good spacious room
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly hotel, room spaceous and clean.

The hotel is good, everything new. Big beds. Everything clean. Staff very friendly. It would add a plus to make it a bit cosy. The tile floor does not look warm. Maybe small carpets in the rooms and the reception hall as well pkants in the reception could do the trick. Something on the room walls would add a plus too.
Stayed 1 night in Aug 2021

4/10 Poor

Epaphrodite

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the staff are more caring, they have reminded me to take my Dinner and Lunch.
Stayed 1 night in Apr 2021

8/10 Good

Aicha, kigali

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Huge rooms and nice view. I are being treated nicely. I am still at the hotel. Warmful reception. Nice food
Stayed 1 night in Dec 2020

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing,excellent service.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay, good staff, good food, good vibes.

I really enjoyed my stay in this hotel. The staff is super pleasant and attentive, while giving guests their space, which I find important. The food is totally fantastic! (Naan bread must be tried). My room was spotless clean. Sound isolation from outside noise not optimal, but got used to it after the first night. WiFi was problematic, many dropouts, this should be fixed. The hotel is conveniently close to the airport and that is a major plus as Kigali tends to have traffic jams. Recommended!
Stayed 6 nights in Dec 2024

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kigali

Personnel très gentil Belle chambre piscine agréable. Possibilité d'aller dans le centre à pied Matelas un peu trop ferme
Stayed 1 night in Jul 2024

6/10 Okay

Huib

Business traveller
Disliked: Room comfort

Geen douche mogelijkheid

De staf is erg vriendelijk en behulpzaam. De kamers zijn goed en schoon maar het grootste euvel is dat het bijna onmogelijk is om te douchen. Ze zijn kokend heet en niet te regelen. Zelfs een koude douche is onmogelijk omdat er dan slechts druppels uit de kraan komen. Meer reizigers hebben hier tijdens verblijf over geklaagd maar probleem werd niet opgelost.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ulrich

Stayed 6 nights in Aug 2023

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Sune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023