4/10 Poor
Carolyn
Business traveller
26 Sept 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Fawlty Towers
Check in was smooth, rooms are dated and in dire need of modernisation although it was clean and well equipped but no air conditioning. The bed had a thick mattress protector and a very thick duvet which made the bed far too hot. My room was above a courtyard and people were outside smoking underneath my window until very late being noisy and inconsiderate.
Ate in the restaurant in the evening, waiter who brought our drinks to the table tipped his tray of drinks all over me. Asked at reception if they had a laundry service to which I was abruptly told no, no offer of help despite my clothes being covered in red wine. He gave me an apology and a free bottle of wine but he charged me for a glass, presumably the one he had dropped on me! Even though the restaurant was quite empty the wait for food was ridiculously long.
Met colleagues for breakfast and was running late. They were already seated so I gave the waiter my room number to be rudely told breakfast wasn’t included and I would need to go to reception and pay before I could eat. I informed him that I hadn’t yet checked out but he wouldnt allow me in until I had paid. Had to queue at reception behind guests checking out to pay for breakfast before I could enter the restaurant, leaving very little time to eat. Not worth the additional £11.99. Just as we were getting ready to leave chaos broke out as the fire alarm started to go off. Staff had no idea what they were doing.
Not an experience I will be repeating.
Carolyn
Stayed 1 night in Sep 2024