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The sliding door to the room leads to a shared balcony with other rooms. Well the door was not secure, the locking mechanism was cheap and bent and could easily be opened by pushing it which puts valuables at risk for being stolen. That is my only complaint
marcus
Stayed 10 nights in Nov 2024
6/10 Okay
Danielle
Business traveller
4 Nov 2024
Liked: Staff & service
The Acacia Hotel is overpriced and needs renovations. There was an issue with water in my bathroom and the internet was not stable. This made it difficult to work. Was also promised a view. The view of the lake was obstructed which needs to be better described. Management and staff were lovely, it is the ownership that needs to assess what they are offering and adjust the pricing.
We stayed at the Presidential suite which is huge. We loved the walkable location. Kisumu is a very clean city. The cleanest I have been to in Kenya and a role model for what Nairobi could be. The hotel is well located.. with great views of the Lake and close to the airport.
Dorika
Stayed 2 nights in Apr 2024
8/10 Good
Robert
21 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Great only the bathroom no working exhauster it seems. Restaurant service was fantastic and the pool/outside dining area really beautiful.
My wife and I have stayed at this hotel multiple times as we return to Kisumu to visit family and friends. We are never disappointed. It is a wonderful hotel with excellent staff. The poolside restaurant is particularly good. Highly recommend.
Acacia is to Kisumu what Golf is to Kakamega. Underwhelmed but grateful for the experience. Beautiful views from rooftop. Surprisingly good chocolate cake!
I thought the Acacia Premier Hotel was fabulous. The hotel location was next to a food mart which was perfect as I needed particular items. The food choices for breakfast was plentiful. I was able to eat dinner after a late evening check in and the food was excellent! I will return to this hotel my next time in Kisumu.
Always great service with friendly staff and excellent facilities. We stay at the Acacia every year while visiting family in Kisumu and are never disappointed. Highly recommended.
The hotel needs to invest in sound proofing. There is a mosque next door who start prayers early morning from 4:30am and are loud so i didn't get much sleep.