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Holiday Inn Express & Suites - Guelph, an IHG Hotel

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express & Suites - Guelph, an IHG Hotel

Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
540 Silvercreek Parkway North, Guelph, ON, N1H 6N3
  • Church of Our Lady Immaculate
    6 min drive
  • Sleeman Centre
    6 min drive
  • River Run Centre
    6 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Room options

About the area

Guelph

Located in Guelph, Holiday Inn Express & Suites - Guelph, an IHG Hotel is within a 10-minute drive of Guelph Civic Museum and Sleeman Centre. .This family-friendly hotel is 3.5 mi (5.6 km) from River Run Centre and 4.1 mi (6.6 km) from University of Guelph.

What's nearby

  • Sleeman Centre - 6 min drive - 5.6 km
  • River Run Centre - 6 min drive - 5.7 km
  • University of Guelph - 7 min drive - 6.7 km
  • Cambridge Butterfly Conservatory - 15 min drive - 15.8 km
  • Bingemans - 16 min drive - 16.2 km

Getting around

  • Guelph Central Station - 10 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 56 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Tim Hortons - ‬16 min walk
  • ‪The Nguyen's - ‬2 min drive
  • ‪Kelsey's - ‬17 min walk
  • ‪Tim Hortons - ‬15 min walk

About this property

Holiday Inn Express & Suites - Guelph, an IHG Hotel

Family-friendly hotel with free breakfast and a fitness center
Holiday Inn Express & Suites - Guelph, an IHG Hotel offers 53 accommodations with complimentary newspapers and coffee/tea makers. LCD televisions come with digital channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Guelph hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 53 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with digital programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an outdoor pool, an indoor pool, and a spa tub. Additional features at this hotel include wireless internet access (surcharge) and a fireplace in the lobby.
A complimentary buffet breakfast is included.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: WiFi (surcharge), Wired Internet (surcharge)

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast

Things to do

  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Playground
  • A hot tub

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 25.0 per night
Cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Guelph Holiday Inn Express
Holiday Inn Express Guelph
Holiday Inn Express Hotel Guelph
Holiday Inn Express Guelph Hotel
Holiday Inn Express Hotel And Suites Guelph
Holiday Inn Guelph
Guelph Holiday Inn
Holiday Inn Express & Suites - Guelph Ontario
Holiday Inn Express Suites Guelph
Holiday Inn Express Suites Guelph an IHG Hotel
Holiday Inn Express & Suites - Guelph, an IHG Hotel Hotel
Holiday Inn Express & Suites - Guelph, an IHG Hotel Guelph
Holiday Inn Express & Suites - Guelph, an IHG Hotel Hotel Guelph

Holiday Inn Express & Suites - Guelph, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 474 reviews" "
Rating 8 - Good. 194 out of 474 reviews" "
Rating 6 - Okay. 49 out of 474 reviews" "
Rating 4 - Poor. 19 out of 474 reviews" "
Rating 2 - Terrible. 29 out of 474 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Stayed 1 night in Nov 2022

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean rooms.
Stayed 1 night in Nov 2022

2/10 Terrible

Paul, Ottawa

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2022

2/10 Terrible

Branson

Stayed 1 night in Oct 2022

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is no longer a hotel
This is not an active hotel. Remove from site. I booked this hotel online. A couple hours before check-in time, I received a phone call - said from hotel, asked what time I was checking in, was very sketch, then said they had a flood at hotel and so were sending me elsewhere - ended up staying at Hampton Inn down the road. So before heading to Hampton, I drove to this hotel to see what was up. Looks kind of run down, no cars in parking, homeless guy out front. I start talking to him and he tells me the place is a shelter for homeless now, no longer run as a hotel! Why do they still have it on hotel sites for booking???
Stayed 1 night in Sep 2022

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got transfered to Fairfield Inn due to flood problem at Holiday Inn Express, but overall good. An issue with toilet not filling tank, had to close and open manual valve to make it work
Stayed 1 night in Aug 2022

10/10 Excellent

rodney

Stayed 1 night in Aug 2022

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Suzanne

Travelled with family
We ended up staying at the Hampton Inn and suites which was great as they phones us from the Holiday inn on the way to Guelph to say they had water damage to our room and had to relocate us
Stayed 1 night in Jul 2022

10/10 Excellent

Janine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The hotel and staff were very professional and courteous.
Stayed 1 night in Jul 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did not accept guests. Is now a homeless shelter. We were placed at another hotel nearby but this one should not be on Expedia
Stayed 1 night in Jul 2022

2/10 Terrible

Dina

Business traveller
Was moved to another hotel without notification
My reservation was transferred to another hotel without proper notification. Not impressed to say the least.
Stayed 1 night in Jul 2022

2/10 Terrible

Tatum

Stayed 2 nights in Jun 2022

8/10 Good

Christiano

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, other than a minor maintenance issue involving the A/C. Issue didn't disrupt my stay.
Stayed 2 nights in Jun 2022

10/10 Excellent

Dino

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
You can always tell the difference when you stay at a first class property.
Stayed 1 night in Jun 2022

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Unfortunately we were able to book this hotel without any notification that it has been transformed into a shelter. We were not made aware until arrived and one of the shelter staff informed us. We were then told to go to the Hampton Inn and suites, which did not have a room for us. Finally we were transferred to a room across town and made it into bed after midnight. Not an acceptable experience.
Stayed 1 night in May 2022

10/10 Excellent

Andre

Stayed 1 night in May 2022

6/10 Okay

Nicole

Travelled with family
Disliked: Staff & service
Get ready to pay a lot for not much.
The check in employee was, dismissive, rude and unhelpful when we couldn't find any handicapped parking for my husband. She thought "maybe" if we walked around the back there might be more spots. Lots and lots of "member parking", however. Our reservation was changed to Hilton Hampton Suites because of renovations happening at Holiday Inn and we were to get a comparable room. It was dingy. The bathroom had no fan and was awfully tiny, awful bathtub for a very tiny person only, beds incredibly soft (that's good for some, I guess). For $350 for a night, we got not much, poor service.
Stayed 1 night in Apr 2022

4/10 Poor

Leigh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a room at the Holiday Inn - Guelph and arrived to the hotel feeling very uncomfortable and unsafe. There were several groups of “shady” looking people in the parking lot and others in front of the building were smoking drugs. The lobby was dirty and looked like it was non-operationable. I was greeted by 2 friendly volunteers that asked if they could help me and I told them I wanted to check-in (although at this point I was really wanting to turn around and leave and find another place to stay). They said this hotel is a homeless shelter and all customer Holiday Inn reservations are being honored at the Hampton Inn and Suites a few kms away. So I walked quickly back to my car and drove to the Hampton Inn and Suites. It took a while for the nice lady to find my reservation but I was relieved when she finally did. Nice room, comfortable bed and an awesome hot breakfast. But this review is not for Hampton Inn and Suites - it’s for the Holiday Inn. Why are you accepting reservations and then redirecting people? Why make me walk through that “shady” parking lot and into the homeless shelter lobby?
Stayed 1 night in Mar 2022

2/10 Terrible

John

Stayed 1 night in Mar 2022

10/10 Excellent

zhou

Stayed 2 nights in Jan 2022

10/10 Excellent

Marco

Stayed 1 night in Dec 2021

10/10 Excellent

Paula Cypas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn ended up having a maintenance issue with our room several hours before our check-in time. They called and rebooked us with plenty of advance notice at the nearby Hampton. The young man at the front desk was so welcoming to our family. We had a great stay and felt well taken care of.
Stayed 1 night in Nov 2021