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Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel

Exterior
Indoor pool
Point of interest
Studio Suite, 1 King Bed, Kitchen
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym

Explore the area

Map
10 Benjamin Rd, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    1 min walk
  • St. Jacobs Outlets
    2 min walk
  • St. Jacobs Country Playhouse
    4 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    21 min drive

Room options

View all photos for Suite, 1 Bedroom, Kitchen

Room amenity

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Room amenity

Suite, 1 Bedroom, Kitchen

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, Kitchen

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, Kitchen

  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Studio Suite, 1 King Bed, Kitchen

Room amenity

Studio Suite, 1 King Bed, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communications, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible, Kitchen (Communications, Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel
Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1102)
The price is AU$270
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

About the area

Township of Woolwich

When you stay at Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel in Township of Woolwich, you'll be next to a golf course, within a 5-minute drive of St Jacobs Farmers Market and University of Waterloo. .This golf hotel is 0.1 mi (0.1 km) from St. Jacobs Outlets and 0.1 mi (0.2 km) from St. Jacobs Market District Visitor Information Centre.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.1 km
  • St. Jacobs Outlets - 2 min walk - 0.2 km
  • St Jacobs Farmers Market - 6 min walk - 0.5 km
  • University of Waterloo - 4 min drive - 3.4 km
  • Conestoga Mall - 5 min drive - 3.3 km

Getting around

  • Kitchener Station - 11 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 21 min drive

Restaurants

  • ‪The Fritter Co - ‬4 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tim Hortons - ‬3 min drive

About this property

Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel

Suburban hotel with free breakfast and a 24-hour fitness center
Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 55-inch LED televisions come with digital channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. 55-inch LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, barbecue grills, and a banquet hall.
Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered on select days.

Languages

English, Farsi, Filipino, French, Hindi, Spanish, Ukrainian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily
  • Manager's reception (select days)

Things to do

  • 24-hour fitness centre
  • Bike tour information
  • Bike storage
  • Children's pool
  • Designer shops
  • Indoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Full-sized fridge
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Separate dining area
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubs
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch LED TV
  • Digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Toaster oven

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 66 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Staybridge Suites Waterloo St. Jacobs Area Township of Woolwich
Staybridge Suites Waterloo St. Jacobs Area Township of Woolwich
Staybridge Suites Waterloo St. Jacobs Area Aparthotel
Staybridge Suites Waterloo St. Jacobs Area
Staybridge Suites Waterloo St. Jacobs Area Aparthotel
Staybridge Suites Waterloo St. Jacobs Area
Aparthotel Staybridge Suites Waterloo - St. Jacobs Area

Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 563 reviews" "
Rating 8 - Good. 131 out of 563 reviews" "
Rating 6 - Okay. 41 out of 563 reviews" "
Rating 4 - Poor. 19 out of 563 reviews" "
Rating 2 - Terrible. 23 out of 563 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Justine-Ariel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was good except I booked a room with a BATHTUB and did not get one
Stayed 3 nights in Aug 2024

4/10 Poor

Wayne

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
During the check in process, the front desk person seemed unpleasant and not wanting to be there. Her demeanor towards my family, left us feeling like we don't belong. Chlorine/other chemicals in the pool was very strong. My family and I had to returned to the pool mutiple times hoping the scent would eventually diminish. It never did. We eventually decided to use the pool, however we had to get out of the pool and pool area, sometimes returning to our room, before returning to the pool. Our eyes were burning, we were coughing, and my youngest son vomit multiple times. Apparently some of the guests complained. The water were tested. This was never resolved prior to our departure. Thursday mornining my family and I woke up to the entire hotel smelling like cow f*c*. Apparentely layed on properties close by. Prior to checking out, I observed the interaction with the same front desk attendant and other guests and notice her interaction with them was different; she seemed happy and smiles genuinely with her European or European ancestry guests. The opposite was for me. Her demeanor was unwelcoming. She seemed uncomfortable corresponding with me. Her "smiles" were fake the expressions on her face quickly turned cold. I had given her the benefit of the doubt maybe she was having a bad day when I checked in. Obviously not, her attitude differ based on the guests. I purposely chose to give her my business card, hopefully I can directly offer her advise on how to treat all guests.
Stayed 7 nights in Aug 2024

10/10 Excellent

Taysean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice room. The room was plenty big, with comfortable beds and different pillows to choose from. This would be an Ideal hotel for a longer vacation because of the kitchen. The St. Jacob’s Market was just an added bonus we didn’t know about. Wow! What a cool market, with so much food and things to look at and buy. I would stay again and go on a Thursday or Saturday just to go to the market and get in line bright and early for the apple fritters!
Stayed 1 night in Aug 2024

10/10 Excellent

randolph

Had to cancel reservation and was provided a voucher for a future stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Really enjoyed our stay staff was friendly easy to talk to and very helpful. Coffee was amazing. Will definitely go back.
Stayed 1 night in Aug 2024

6/10 Okay

Yewande, st Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast can be better. We had to go eat out cos the food was below expectations.
Stayed 3 nights in Aug 2024

2/10 Terrible

Madhur

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Washroom ceiling was dripping. No one showed up for hours to fix after complaining. Tried using lobby washroom and my daughter got locked as the door lock got jammed.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lynn

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I had to clean the bathroom
Stayed 2 nights in Aug 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Kim

Stayed 1 night in Jul 2024

10/10 Excellent

Downs,

Travelled with partner
Just amazing the whole experience Will stay here every time in the future
Stayed 1 night in Jul 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Everything I needed for a quick stay- great staff
Stayed 1 night in Jul 2024

10/10 Excellent

Roxanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space and we enjoyed the breakfast.
Stayed 7 nights in Jul 2024

2/10 Terrible

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After staying at the hotel for a night and enjoying our time we found out that the hotel charged us an additional $500 on top of our $300 nightly rate and $200 deposit. No one from the hotel called to advise why we were charged. There were no damages nor did we take anything. We used very few amenities within the room - had the popcorn and used the dishwasher tabs for our dishes and put them away. I even tidied up the room before leaving. I called the hotel for an explanation and was told that the charge was authorized by a manager with zero explanation in our file. So for that we are not impressed. We have to wait for an explanation tomorrow once a manager is on duty. Well in my opinion additional charges should be advised to customers before doing so so that they are aware or any wrong doings and given a chance to rectify if need be. We were blindsided.
Stayed 1 night in Jul 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds.
Stayed 1 night in Jul 2024

10/10 Excellent

Fuli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quiet during night. Breakfast is also great and many choices. Staff is very nice
Stayed 2 nights in Jul 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. Great included breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Katina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, new, very well stocked. We went to st jacobs market with the intention to buy fancy foods to cook for dinner. The fully stocked kitchen allowed us to do do. My only complaint is the pic showed a proper oven but our room only had a 2 burner hot plate. We can do to some creative rethinking on dinner prep because of this limitation. But overall excellent. Breakfast was hot fresh and plentiful.
Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot RIGHT across from the farmers market. Lots of room in the kitchen to keep your market purchases refrigerated or frozen!
Stayed 2 nights in Jul 2024

10/10 Excellent

Venessa, Copper Cliff

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean rooms, fast checkin. Parking was difficult. Not much parking for such a big hotel
Stayed 1 night in Jul 2024

10/10 Excellent

jennifer, king city

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, good rates - good licationb
Stayed 1 night in Jul 2024