Most of the staff, especially at the front desk, is rude and unprofessional:
1) Some would leave the front desk for a smoke outside for a long time while on the phone for obvious personal calls, and while customers were trying to check out.
When I ask an East-African-looking cleaning lady where the front-desk clerk was, she nonchalantly pointed at her outside smoking.
When I ask: But who is supposed to call her when a client is checking out? She made sure I saw that SHE DID NOT CARE!
I could only a) angrily say that "someone is supposed to be at the front desk at all times", drop the keys on the counter; c) go outside and tell the clerk that the keys are on the counter because I checked out from room 102.
The clerk NEVER stopped talking on the phone while smoking or made eye contact while dismissively saying to me "okay".
2) When other customers wanted a refund possibly for a non-valid reason or had other concerns, another clerk was ALWAYS heavy-handedly confrontational instead of adopting a soft approach.
3) The toilet in my room regularly would NOT flush until I opened the bowl cover to assist.
4) Some of the towels looked used up, old, and borderline dirty/clean.