2/10 Terrible
Pontus
12 Oct 2024
Disliked: Property conditions & facilities, room comfort
Probably the worst booking we’ve ever made.
If you have booked, rebook. If you are thinking about booking, rethink. I must issue a warning as this might ruin your vacation.
This is a disco-club hotel for age 60+ and nothing else.
We have never left a hotel early before, this was a first. At first glance, it looks like a 5-star resort, nice environment but rooms are ok but not what you expect for the price.
We booked the swim-up suite ocean view. Small strip of water which is not connected to any of the main pools. Clean though, I’ll give them that.
Arriving here was one of the worst hotel experiences of our lives.
Our problem was the constant dance music. During daytime there is a DJ screaming in the microphone (not the good kind) nonstop, so no relaxing wherever you are on the premises.
Our room was 150 meters away from the bar but we heard everything with doors closed.
The music is extremely loud constantly, and we tried to sleep at 9.30 pm with earplugs, that didn’t help. The music kept pounding through earplugs, and it sounded like a techno-festival (which we at times enjoy but not at a 5 star resort). At 10.45 pm we called the reception and asked about the volume, they apologised and said “we will check”. 11.15 pm I went there to see what was happening and the bar (close to the reception) had 30 people screaming to ABBA and they said “sorry we will close shortly”.
This would be absolutely fine if they actually mentioned this on hotels.com.
So we feel obliged to issue a warning about it.
Pontus
Stayed 4 nights in Oct 2024
