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The Imperial Hotel

2.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Imperial Hotel

Exterior
Lobby
Lobby
Interior
Interior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Air conditioning
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000
  • Sungai Yong Waterfalls
    2 min walk
  • Kluang Mall
    11 min walk
  • Kluang Country Club
    3 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 25 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About the area

Kluang

A stay at The Imperial Hotel places you in the heart of Kluang, steps from Sungai Yong Waterfalls and 11 minutes by foot from Kluang Mall. .This hotel is 1.7 mi (2.7 km) from Kluang Country Club and 3 mi (4.7 km) from Gunung Lambak.

What's nearby

  • Sungai Yong Waterfalls - 2 min walk
  • Kluang Mall - 11 min walk
  • Kluang Country Club - 3 min drive
  • Gunung Lambak - 6 min drive
  • Kluang Stadium - 7 min drive

Getting around

  • Kluang Station - 6 min walk
  • Senai International Airport (JHB) - 64 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪Ngepot Kabin - ‬3 min walk
  • ‪Restoran Tepi Sungai Jamilah - ‬2 min walk
  • ‪糖公館 Tang Mansion - ‬3 min walk
  • ‪Bazar Ramadhan Kluang - ‬3 min walk

About this property

The Imperial Hotel

Hotel in Kluang with free parking
The Imperial Hotel offers 24 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

The Imperial Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 69 reviews" "
Rating 8 - Good. 36 out of 69 reviews" "
Rating 6 - Okay. 9 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 3 out of 69 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mee Choo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

kok ling

Stayed 1 night in Sep 2023

8/10 Good

Choon Leong

Stayed 1 night in Sep 2023

6/10 Okay

Lim

Travelled with family
Liked: Staff & service
centralize
Stayed 1 night in Apr 2023

10/10 Excellent

Chin Thiam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022

8/10 Good

Wei Foon

Stayed 1 night in Jan 2023

10/10 Excellent

Foo Siew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located
Stayed 3 nights in Jan 2023

10/10 Excellent

Hoong Wai

Stayed 1 night in Dec 2022

8/10 Good

Anthony

Stayed 1 night in Aug 2022

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Shing Hwee

Stayed 1 night in May 2022

10/10 Excellent

Azhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020

8/10 Good

Muhd Fariq Irrfan Selva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay Kluang
Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020

10/10 Excellent

Sunny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy room, especially the bed.
Stayed 1 night in Oct 2019

8/10 Good

DG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near shopping centre . Easy to find restaurant.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
Stayed 2 nights in Jun 2019

10/10 Excellent

Nam Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central location. Spacious room
Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
Stayed 1 night in Mar 2019