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Hotel H15 Luxury Palace

5.0 out of 5.0
Sw Jana 15, Kraków, 1800 781 504
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Wifi
Pets
Laundry
Smoke Free
24/7 Desk
More
Room type Options Nightly price Book
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Superior
33 square metres
1 Queen Bed 2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
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Other room types
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Deluxe
40 square metres
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
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Photo of room
Standard Room
26 square metres
1 Queen Bed 2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
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Super Deluxe
47 square metres
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
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Luxury Suite
75 square metres
1 King Bed 2 Large Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Suite
50 square metres
1 Queen Bed 2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury Kraków hotel in Kraków Old Town with a full-service spa

Popular property highlights

Free WiFi
Pets allowed
Laundry facilities
Smoke-free property
24-hour front desk

With a stay at Hotel H15 Luxury Palace - Destigo Hotels, you'll be centrally located in Kraków, within a 5-minute walk of Royal Road and Main Market Square. This luxury hotel is 2.2 mi (3.6 km) from Oskar Schindler Factory and 2.9 mi (4.7 km) from Wawel Castle.

Make yourself at home in one of the 70 individually decorated guestrooms, featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kraków? This hotel has 1184 square feet (110 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Languages spoken

  • English

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Hotel H15 Luxury Palace

Sw Jana 15, Kraków, 31-017

Hotel Amenities

Hotel Amenities

  • Lift
  • Fitness facilities
  • Concierge services
  • Total number of rooms - 70
  • Airport transport (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Laundry facilities
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Sauna
  • Smoke-free property
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 1
  • Conference space size (feet) - 1184
  • Conference space size (meters) - 110
  • Number of indoor pools - 1
  • Access to nearby indoor pool
  • Number of bars/lounges - 1
  • Number of coffee shops/cafes - 1
  • Luggage storage
  • Pool sunloungers
  • Water dispenser
  • Proposal/romance packages available
  • Banquet hall
  • Eco-friendly cleaning products used
  • Distance from property (ft) 656
  • Distance from property (metres) 200
  • Food and water bowls
  • Secured bicycle storage
  • Bicycle parking available
  • Bicycle tour information
  • Vegetarian breakfast available
  • Locally-owned & organised tours & activities
  • Showcase for local artists
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Bulk dispenser for toiletries
  • No single-use plastic soft drink bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Reusable tableware only
  • No accessible airport shuttle

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Italian
  • Spanish
  • Russian
  • Polish
  • Ukrainian

Room Amenities

Hotel H15 Luxury Palace - Destigo Hotels offers 70 accommodations with minibars and safes. These individually decorated accommodations include dining tables. Beds feature down comforters. 49-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Desk
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Free bottled water
  • Blackout drapes/curtains
  • Slippers
  • Satellite TV service
  • Free WiFi
  • Down comforter
  • Individually decorated
  • TV size 49
  • TV size (measurement) inch
  • Rainfall showerhead
  • Bathtub or shower
  • Free long-distance calls
  • Free cots/infant beds
  • In-room climate control (heating)
  • Electric kettle
  • Towels provided
  • Linens provided
  • Smart TV
  • Number of beds 3
  • Soap
  • Shampoo
  • Toilet paper
  • Electrical adaptors/chargers
  • Laptop-friendly workspace
  • Eco-friendly toiletries
  • LED light bulbs
  • Heated floor
  • Wardrobe
  • Toothbrush and toothpaste available on request
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Dining table
  • Energy-saving switches

Where to Eat

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Hotel H15 Luxury Palace - Destigo Hotels has a restaurant on site.

Nearby Things to do

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Mountain biking nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Boat tours nearby
  • Health or beauty spa nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body scrubs
  • Massages

Accessibility

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of PLN 200 per pet, per day
  • Up to 22 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Specific rooms only
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
  • Service animals are welcome, and are exempt from fees

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

No rollaway/extra beds available

Pets allowed in specific rooms only

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards

Staffed front desk

Carbon monoxide detector

Smoke detector

Security system

Pets cannot be left unattended

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Gloves are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Staff temperature checks are not conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property does not follow sanitisation practices of any association

Guest education on local ecosystems and culture

Comprehensive recycling policy

Water dispenser use by guests actively encouraged

Fees

Optional extras

  • Fee for cooked-to-order breakfast: approximately PLN 150 for adults and PLN 75 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • H15 Palace Hotel
  • Hotel H15 Luxury Palace
  • H15 Destigo Hotels Krakow
  • Hotel H15 Luxury Palace Destigo Hotels
  • Hotel H15 Luxury Palace - Destigo Hotels Hotel
  • Hotel H15 Luxury Palace - Destigo Hotels Kraków
  • Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

We should mention

Pool access available from 7:00 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

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