10/10 Excellent
Monika
Travelled with family
4 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly positive surprise
We stayed for one night on the way to the mountains as it was conveniently located for Wieliczka visit next day.
We were very positively surprised. Firstly, I booked the room just one (instead of 4!) and with no breakfast. I realised an hour before arrival and the lady at reception was extremely helpful and adjusted my booking on the phone (as I booked family room there was no extra charge).
We arrived late at night and there was absolutely no problem to check in. All was quick and smooth.
The breakfast was offering a lot of choice of hot and cold food as well as sweets and fruit. Very nice coffee too, we returned for the second cup to enjoy on the sunny terrace opposite reception later.
In the dining area, we were greeted with a smile and our children were happy to be able to pick all the food they fancied.
On 1st floor there is quite good playroom, where our 4 and 7 year old had plenty of fun before we had to leave.
The family room was very spacious and the bed surprisingly, truly comfortable.
Overall the decor and furnishings are outdated but clean. Bedding and towels were perfectly fine, too. for a 3* hotel we were truly positively surprised.
I believe it is the people who work there that make it also so much better.
Thank you for being accommodating, welcoming and helpful!
Monika
Stayed 1 night in Aug 2024
