The environment is absolutely gorgeous! However, something wrong with the way they installed the AC. I couldn't sleep 3 nights much. We have tried three rooms but the noisy air cons were the same. I gave up at the end. It turns on ok at the beginning but the time goes by, the compressor turns on and off all night and it makes metal click sounds as well. We turned off the AC and turn on the fan but fans were also absolutely noisy, too. The property is only 3 years old and I don't understand how all the AC and fans act like old machines. Someone needs to maintain their equipment better.
After we checked in, towels were not ready, AC remote control didn't work. We called to change the remote control but nobody came so I had to call again.
Staff are friendly and nice but they were not really trained well working in a "5 star" hotel.
Food was just scary! I called the restaurant before I got there to let them know I have a special diet, however, they really didn't know what to do. They serve all unhealthy fried food for breakfast. All I could eat was fruits, salad and boiled egg.
I would call 5 star property with 3 star service. If you are not specific with your food and you can sleep anywhere, this place will make you happy.
If you are specific with your diet and if you are a light sleeper, this is not a place for you. It is a gorgeous place but they don't know how to run a proper 5 star resort. What a shame! Hope someone can improve overall quality so I can visit again