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Our mattress was extremely uncomfortable with springs poking into our back. We asked for more towels due to insects creeping throught the gap from our front and patio doors- no one returned with them after front desk told us someone was on the way. Then we experienced plumbing issues after any usage of our tap from the bathroom sink led to leaking and ultimately flooding of water from the toilet. We also called the front desk and were told someone would come- no one arrived. Lastly our shower barely drained with a huge amount of water collecting with all of the dirt excreted from our bodies. It was disgusting. This hotel has soo much potential with such a beautiful location!!! My humble suggestion after staying in 3 other hotels during this one vacation is: 1. close or change the use of the first pool where only crows were observed using it 2. rethink your menu for buffets as less food but better quality would be spectacular 3. rethink your room service responsiveness 4. redo your rooms and update them to actually match images online and look more updated in general 5. rethink your shower design as a lot of water spills out without a deeper lip, shower curtain, or door.

This was the first part of our stay in Sri Lanka and our host made us feel very welcome-waiting outside for us on our arrival and giving us a choice of rooms in either the original hotel or the new one up the road. The rooms were clean and spacious and the swimming pool was very clean and cleaned every day. I explained that I was celiac and our host made sure that i had a suitable and delicious alternative breakfast. Alongside the fresh fruit and omelette inhad a different sidedish each day-my faourite being the rice noodles with a coconut filling. As well as plenty of delicious fresh Ceylon tea!. We explored the area and swam in the pool, leaving feeling refreshed and invigorated for the rest of our trip..

Waterland is a small resort of around 5 individual villas on the banks of a river. We stayed in Elephant villa which has a small, private pool and decking area. We loved the indoor/ outdoor bathroom with fish! The area is quiet and great for just sitting and watching the wildlife. Food is eaten in a small restaurant and although choice is limited, the quality was great. The staff were friendly and helpful. Slight downsides... The resort is really tucked away ,so be sure your taxi driver knows where he is going. Ours took a while to locate the hotel. We wished the staff would collect the plastic waste that washed up at the end of the decking, or provided waste sacks for us to do it. Its a shame having to overlook plastic and garbage as you gaze at the scenary. There isnt anywhere to walk to so just go and enjoy relaxing .

Staff was friendly & welcoming, property needs improvement. It was slippery when raining due to leaking roof way to the room , Room itself cleaned. Apart from there was a spit on the wall ( phlegm ) No television, there was a plug it was a electrical hazard exposed wire, no toiletries . View from the room lovely see front. Can get a cheap tuktuk to the town.

Am 60 yrs old, have about 4 holidays a year, 1st time Sri Lanka and i am saying this Hotel is absolutely brilliant, food, staff, comfort, pool everything is just great.

Pleasant stay.