We checked in late in the evening, just in time to grab dinner before the restaurant closed. Our only option was the main restaurant as the snack bar had closed early before the posted time. Unfortunately, the mattresses on our beds sagged and lacked support, and the sheets were made of polyester. The hotel is dated and felt a bit run down. The walls are thin and you can hear neighboring guests coughing, flushing toilet, etc.
On the bright side, the shower provided lots of hot water, the air conditioning worked well and we slept peacefully.
Breakfast was served buffet-style in a large dining hall, which was full and very loud.
The highlight of our stay was a relaxing soak in the thermal pools with a stunning views of the volcano before we checked out. We were the only ones in the pools, making it a special and tranquil experience.