See all properties
Save

Hôtel Exsel Créolia

4.0 star property

Photo gallery for Hôtel Exsel Créolia

Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
View from property
Lunch, dinner served; French cuisine, al fresco dining
Superior Room, 2 Single Beds, Ocean View
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Gym
  • Room service
  • Bar
  • Parking included

Explore the area

Map
14 Rue Du Stade Montgaillard, Saint-Denis, 97400
  • Aquanor
    ‪3 min drive‬
  • Petit Marche
    ‪6 min drive‬
  • La Barachois
    ‪7 min drive‬
  • Saint-Denis (RUN-Roland Garros)
    ‪15 min drive‬

Room options

View all photos for Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Ocean View

Superior Room, 2 Single Beds, Ocean View

Superior Room, 2 Single Beds, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Ocean View

Superior Room, 1 Double Bed, Ocean View

Superior Room, 1 Double Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Tulip Inn Sainte Clotilde La Reunion

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (399)
The price is AU$266
for 1 room
includes taxes & fees
23 Mar - 24 Mar
Tulip Inn Sainte Clotilde La Reunion

About the area

Saint-Denis

Located in Saint-Denis, Hôtel Exsel Créolia is a 3-minute drive from Aquanor and 6 minutes from Petit Marche. .This spa hotel is 1.7 mi (2.7 km) from Plage de Sainte Clotilde and 2.5 mi (4 km) from Natural History Museum.

What's nearby

  • Aquanor - 3 min drive - 2.0 km
  • Petit Marche - 6 min drive - 4.8 km
  • Jardin de l'Etat - 7 min drive - 4.1 km
  • Villa Carrère - 7 min drive - 4.4 km
  • La Barachois - 7 min drive - 5.6 km

Getting around

  • Denis (RUN-Roland Garros Airport (RUN) - 15 min drive

Restaurants

  • ‪Boulangerie Tradition Bourbon - ‬5 min drive
  • ‪Lé Gadiamb - ‬6 min drive
  • ‪Presto Café - ‬6 min drive
  • ‪Bourbon Fraîcheur - ‬4 min drive
  • ‪Pizza Uno - ‬4 min drive

About this property

Hôtel Exsel Créolia

Hotel with a full-service spa, near Aquanor
Hôtel Exsel Créolia offers 108 accommodations, which are accessible via exterior corridors and feature minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Saint-Denis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Créolia Bien Être. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open select days.
Make yourself at home in one of the 108 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and a banquet hall.
Satisfy your appetite for lunch or dinner at Kaloupile, a restaurant which specializes in French cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Saint-Denis? This hotel has 269 square feet (25 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning.
Kaloupile - This restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
La Varangue - This lobby lounge is located by the pool. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily: EUR 21 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Kaloupile
  • La Varangue

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Fence around the pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space (269 square feet)
  • Meeting rooms - 5

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Wheelchair-accessible parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 89
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 85

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 21 per person
  • Early check-in fee: EUR 89 (subject to availability)
  • Late check-out fee: EUR 85 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Créolia
Hotel Mercure Créolia
Hotel Mercure Créolia Réunion
Hotel Mercure Créolia Saint-Denis
Hotel Mercure Créolia Saint-Denis Réunion
Hotel Mercure Réunion
Hotel Mercure Saint-Denis
Mercure Créolia Réunion
Mercure Créolia Saint-Denis Réunion
Hôtel Exsel Créolia Hotel
Hôtel Exsel Créolia Saint-Denis
Hôtel Exsel Créolia Hotel Saint-Denis
Hotel Mercure Créolia Saint Denis La Réunion

Hôtel Exsel Créolia Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 334 reviews
Rating 8 - Good. 149 out of 334 reviews
Rating 6 - Okay. 55 out of 334 reviews
Rating 4 - Poor. 19 out of 334 reviews
Rating 2 - Terrible. 9 out of 334 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

M

Stayed 2 nights in Oct 2024

6/10 Okay

severino

Disliked: Property conditions & facilities
Hotel viejo necesario restauró URGENTE 2 estrella no👀mas👀🙁
Stayed 7 nights in Jan 2024

8/10 Good

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pool and view. Bed mattress was stiff. Staff welcoming.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good accommodation for business trip
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

10/10 Excellent

PAUL, Debary

Stayed 1 night in Sep 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location up high on the hill. Lovely pool. The surprise welcome drink was appreciated. Bar service was slow. The reception team spoke good English but bar and restaurant was difficult to communicate with. Bathrooms needed a refurbishment. All as to be expected though.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in St Denis
A very enjoyable stay. Excellent facilities. A great pool and wonderful panorama view of the sea and St Denis. Only slight criticism was price of meals and drinks but part of this stems from the dreadful exchange rates we get for our English pounds.
Stayed 3 nights in Mar 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Hotel was very nice. The staff were more than helpful. The food in the restaurant was excellent and also the wine. I would stay here again for sure. They provide a free shuttle bus into town and to/from the airport. They also took care of booking me a hire car which was very cheap. The view is great and the pool is fantastic. Its a nice place to relax. Yes the rooms are a bit dated but they were clean. No iron in room. Ordering food and drink in Restaurant/bar can be a bit slow. Slower than what i am accustomed to. So you do need to be patient and not in a hurry.
Stayed 4 nights in Feb 2019

8/10 Good

Cyrilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family stay
very nice stay view is amazing
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure Créolia Saint-Denis La Réunion
Ideal location for Business trip. Very comfortable and friendly staff
Stayed 3 nights in Feb 2018

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Great hotel, however food menu and breakfast is limited.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic swimming pool and view, but pool was very cold and restrictive for use. Service was mixed particularly at dinner. Food was ok but overpriced.
Stayed 3 nights in Aug 2017

8/10 Good

Gene

Pretty location
The front desk should change foreign currency. The hotel had a pretty view,

6/10 Okay

Joose Janos

Disliked: Property conditions & facilities, room comfort
dated rooms
Hotel pretends to be 4*, standard rooms are however 2*, pool 4* so maybe average can climb up to 3*. Rooms are waiting to be updated, and for 2 decades now. Airport shuttle is most useful as a taxi costs 25-30e, however take into account that the shuttle runs only 9AM-5PM.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with great view and good service
We only stayed one night to get to the airport early the next morning, without too much traffic. The location is great with a view over the city to the distant sea, but there are no restaurants or shops around. So we had dinner at the hotel, next to the pool area, which was okay, nothing too exciting. We had a premium room on the top floor with a great view, massive bathroom (shower over bath) and the room was of a reasonable size, too. Would stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel, great staff with a really nice view. Wifi was disappointing as well as lack of minibar. All good otherwise.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Poor hotel but appears to be the best available in Saint Denis

6/10 Okay

Glen, Madagascar

Liked: Staff & service
Quiet location but a little too far from town
Overall room was clean but small, no window; only a small door to the balcony. Air con blew hot air across the balcony so not very comfortable. Food was ok, pool is nice. Important to note that free airport shuttle is only available from 9 to 5 but there are daytime shuttles to town. I needed to insist on having them take us to the airport to catch our flight which was outside of this time frame based on the information on Expedia's website of free airport shuttle.

8/10 Good

byunghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

julian, london

Disliked: Staff & service, property conditions & facilities, room comfort
Aftershave and tobacco stench
We were staying just one night and despite not being full we were put into the smallest, smelliest room in the hotel. The room smelt of aftershave and clearly someone had been smoking in there, although it was a non smoking room. The bathroom was in DIRE need of a refurbishment.....plug for bath detached and didn't fit, panel wonky, shower screen rubber hanging off.....shall I continue? The room was cramped and had a view of a car park which was very very disappointing as the location was the main reason we booked here. What was worst was the attitude of the staff on the desk, one of which seemed more interested in her smartphone.....which shows a real lack of interest in service, and her manager clearly was indifferent to her behaviour. I didn't complain as we arrived late and had an early morning flight. I have stayed at Mecure many times so have high expectations, hence the review.....and will be placing a similar one on Tripadvisor shortly, although I will wait to hear your response as I would like the payment refunded as I feel so strongly about being let down.