We recently stayed at Hotel Firenze e Continentale in July 2024, and my experience was far from satisfactory. Despite some positive aspects ( only one is closeness to train station ) the hotel has serious issues with inconsistency and misleading presentation.
The hotel is conveniently located, providing easy access to local attractions and amenities in the area. This was one of the few positive aspects of our stay.
Check-in was smooth, and the staff were polite and informative, giving us a warm welcome and details about the hotel’s amenities.
**Room:** This is where the problems began. The hotel has two different lifts: one leads to a modernized part of the hotel, and the other to a run-down, dirty section. We were unfortunately placed in the latter. Our room was dirty and poorly maintained, with outdated furniture and inadequate facilities. The overall cleanliness was severely lacking, which was disappointing.
**Facilities** The reception and dining areas are misleadingly presented, giving an impression of uniform quality throughout the hotel. However, this is not the case. The modernized part of the hotel may be up to standard, but the older section is not. The dining area, though visually appealing, does not make up for the poor room conditions.
Reception lady was very accomodating and appeared equally as shocked when we showed her the photos of the room. We were moved to a different room, and although cleaner, we would not stay at thjs hotel again.