4/10 Poor
Sherri T.
13 Jan 2025
Disliked: Cleanliness
Beautiful home, terribly kept
The day of our arrival, I asked Betsy that if the house is ready before 4:00, if we could enter then. She said she'd check with the housekeeper to see when it would be ready. A few hours later, she said it would be ready between 2:30 and 3:00. The house is beautiful and the floor plan is family-friendly with plenty of room and connectivity. The LR fireplace makes for a cozy place to gather. Although the bathrooms appeared clean, much of the housekeeping is poor. The refrigerator had streaks of dried blood and the sink drains had brown and black grime. A wet, mildewy sponge was left (with no other sponge available) and very little dish soap. The glasses & silverware are badly etched and the coffee carafe has scale build up. The refrigerator filter needs to be replaced and so there is no ice. Many surfaces were dusty, including the shelves were the glasses sit, The kitchen is disorganized, and the consumables are not well stocked.I cleaned what I reasonably could and was not going to complain, but on Day 2, my son showed me evidence of mice on one of the basement beds, so I contacted Betsy. She said they never had complaints about housekeeping or evidence of mice before, reimbursed me 100 for cleaning, and blamed "trying to get you into the house early" as the problem (ridiculous)! When I suggested reimbursement for the 2 unusable bedrooms, she simply ignored me. The stay was not worth the charge or my peace of mind.
Sherri T.
Stayed 4 nights in Dec 2024