Totally civil reception. Helpfully give you the wifi passwords + front door code, this availablle in English too, + recommend to photo it in csse of loss. Ensuite room. Letting you arrive after 2 and leave before 12 is better than many posher hotels. Location 15 minutes from centre + cruise port, 10 from Canteras beach, is better than many posher hotels. So in all functional ways was a best choice. I had 2 short stays a week apart, each side of a cruise. But you need to be fit enough for stairs, all rooms are up stairs: with a rope railing you can tug on, which I found helped with climbing, transferred energy to you.