Here is an honest to goodness review: I have stayed at this hotel before because it was rated the best in the area. My stay was decent. Room was quiet and clean. Bed was way too soft for me.
I returned for a 2 night stay. I asked for a suite room, which was in reality a room with a beat up sofa bed. When I checked in I asked for a room in a quiet location, non connecting room. Person checking me in said they weren’t busy so it wouldn’t be a problem. What he assigned to me was probably the worse room on the hotel, immediately adjacent to a small lounge and very loud ice machine. Room was dank, no coffee table, and a sofa that sank down to the floor. I asked for a different room. This started a long 30 minute conversation with front desk guy in which he said it’s impossible to switch rooms because I booked thru hotels.com. I found this hard to believe. I asked to talk to the manager. Who by the way was sitting 6 ft away. He comes over (sorry but no one introduced themselves by name) no smile, very unfriendly, and says to me I can put you in a better room but ir will cost you $44 additional. At this point I gave in and paid the extra. They assure it’s very nice, a Presidential suite! On to second room. First thing I notice, its adjoining another room. Second, the a/c is rattling, the carpet stinks, there’s chocolate all over the phone, but best of all there’s poop in the toilet! Third room was adequate, except the carpet reeked of sweaty feet, needs a shampoo. Never again…..