This chain relies on technology so its more about providing rooms to stay rather than services. There is no staff to talk about. You are forced to use either the machine in the small lobby on the third floor or use their website. The person at the reception was very helpful with check in, so she did her job very well, its just that the hotel design is not meant for any services at all. The room key is a code, every door has a code panel for you to enter to open the door, The rooms are small and clean. The location is further from the center, but there is a nice neighborhood with good dinning options nearby. Overall its low frill, tech dependent option that provides rooms and nothing else. BIG NOTE is that the parking that you can use when staying at the hotel is highly problematic. We had to leave early to go to the airport, but you can't leave the parking without paying. Because of the hour the machine at the nearby mall was unavailable and the parking machine at the hotel lobby only accepts EC cards. No credit cards, no cash only EC cards. I did not have an EC card and could not leave the parking garage. Half an hour later I found a friendly Samaritan outside on the street who agreed to come with me to the third floor in what appeared to be an empty building to pay for my parking with promise of payment from me. Fortunately he agreed and we were able to leave the parking garage only 30 minutes late. This was not made clear so keep this in mind if you visit it.