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Hotel Portal Lençóis

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Portal Lençóis

Lobby sitting area
Lobby
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio
Front of property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • Laundry
  • Parking included

Explore the area

Map
Rua Chácara Groto, s/n, Altina Alves, Lençóis, 46960-000
  • Otaviano Alves Square
    6 min walk
  • Prefeitura Municipal
    8 min walk
  • Casa da Maria
    7 min walk
  • Lencois (LEC-Coronel Horacio de Mattos)
    78 min drive

Room options

Luxury Twin Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Bungalow

Bungalow

Bungalow

  • 3 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Apartment

Apartment

Apartment

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Front of property

Hotel de Lençóis

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (193)
The price is AU$372
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Hotel de Lençóis

About the area

Lençóis

With a stay at Hotel Portal Lençóis in Lençóis, you'll be within a 10-minute walk of Otaviano Alves Square and Prefeitura Municipal. .This family-friendly hotel is 0.2 mi (0.4 km) from Ribeirao do Meio Waterfall and 0.2 mi (0.4 km) from Cave of Colored Sands.

What's nearby

  • Otaviano Alves Square - 6 min walk
  • Nossa Senhora do Rosário Church - 9 min walk
  • Igreja Senhor dos Passos - 11 min walk
  • Senhor dos Passos Church - 11 min walk
  • Cachoeira do Buracao - 6 min drive

Getting around

  • Lencois (LEC-Coronel Horacio de Mattos) - 78 min drive

Restaurants

  • ‪Cozinha Aberta - ‬9 min walk
  • ‪Restaurante Sabor da Serra - ‬8 min walk
  • ‪Cozinha do Rição - ‬8 min walk
  • ‪Restaurante Garimpo Gourmet - ‬8 min walk
  • ‪Café do Mato - Bistrô & Cafeteria - ‬8 min walk

About this property

Hotel Portal Lençóis

Family-friendly hotel with free breakfast and a fitness center
Hotel Portal Lençóis offers 86 accommodations with minibars and safes. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lençóis hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 86 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Hotel Portal Lençóis has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Arcade/games room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Property is also known as

Hotel Lencois
Hotel Portal Lençóis Lencois
Lencois Hotel
Portal Lencois
Portal Lencois Hotel
Portal Lençóis Lencois
Portal Lençóis
Hotel Portal Lençóis Hotel
Hotel Portal Lençóis Lençóis
Hotel Portal Lençóis Hotel Lençóis

Hotel Portal Lençóis Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 58 out of 139 reviews" "
Rating 8 - Good. 49 out of 139 reviews" "
Rating 6 - Okay. 17 out of 139 reviews" "
Rating 4 - Poor. 10 out of 139 reviews" "
Rating 2 - Terrible. 5 out of 139 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tiago

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
lame service
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

The hotel has all the amenities of a resort from a pool, restaurant, games room, outdoor massage gazebo, and gym. It has a beautiful setting that overlooks the lush greenery being situated on top of a hill. It is a bit of a walk from the city but the hotel offers free scheduled shuttle service throughout the evening. Breakfast is good with variety of options and juices. Overall, great hotel for solo, family or business. Staff are quick to respond any issues. I would not recommend the bungalows as they are not as lit but the individual rooms are bright and lovely.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean rooms, not a very fancy resort by any means but very comfortable, a bit of a walk up the hill from the center of Lencois
Stayed 1 night in Sep 2018

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Flavio J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortável
Hotel bem conservado e ótimo atendimento
Stayed 3 nights in Jul 2024

10/10 Excellent

MUSSUETE

Stayed 3 nights in Jun 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

6/10 Okay

José Carlos

Liked: Cleanliness, staff & service
Hotel em condições estruturais precárias.
Apartamento antigo, móveis velhos, pisos soltando, sanitário antigo, roupas de cama e banho cheirando a mofo. Estruturas precisando de reforma urgente. Baixa relação custo-benefício. O que se pode dizer de positivo é o café da manhã e a paisagem ao redor da área de lazer.
Stayed 5 nights in Jun 2024

10/10 Excellent

Simone Nunes Camara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não vale a pena. Muito caro para o que oferece!!
Horrível. O hotel está abandonado. A piscina está com as cadeiras cheias de limo e pedi um camarão alho e óleo que eles cobram caríssimo e foi o pior que já comi na vida, um camarão inteiro e ainda mandaram uns só a cabeça em um prato mal feito. O chuveiro estava frio e precisei reclamar várias vezes e ainda tomei banho frio até consertarem. O gerente ninguém achou e não apareceu, mas dizem que tem. No quarto a mobília tem cupim. Enfim, é um hotel grande, caríssimo para o que oferece e a sensação é que está naquele modo ""o último que sair apague a luz"". E sem esquecer que o telefone do quarto não funciona.
Stayed 1 night in Apr 2024

6/10 Okay

Raimundo Cesar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

gabriel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Gabriel
O hotel pecou e muito na relação com o cliente. Houve um problema na agua e já no próprio check in, não informaram, só descobrimos durante a estadia. Ficamos sem água quente em um ambiente frio, por 2 dias, e no último trouxeram um balde de agua quente. A recepção insistia em dizer que já estava voltando a funcionar e por vezes que já tinha voltado. Desrespeito total! E um hotel que cobra caro pela diária, na opção cama de casal, na verdade são 2 de solteiro juntas, ou seja no meio da noite as camas se afastam. Péssima experiência. Restaurante que cobram caro pelo serviço de alimentação mas fecham a cozinha 22h
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficamos encantados. Nos sentimos em casa. Café da manhã fantástico e o atendimento excelente. Certamente é um lugar que voltaremos.
Stayed 2 nights in Jun 2023

8/10 Good

Rosana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sossego na baixa temporada
Viajei no final de maio de 2023. Hotel praticamente nosso na baixa temporada, tranquilo, espacoso. Boa variedade no café da manhã. Se o destino for Chapada Diamantina e descanso, o hotel tem uma boa infraestrutura pra isso. Do hotel para o centro é uma descida de asfalto de 10 min. À noite, tinha transfer de meia em meia hora. Ajudou bastante. Pra quem fez os passeios durante o dia, deixa a noite mais leve. Destaque para os funcionários: todos muito atenciosos e educados. Se prefir tapioca, fazem! Pontos negativos: Precisa assinar na recepção pra pegar o secador (acabei dispesando) e a chave da esteira (academia). E quando chegamos à noite, não havia transfer pra pegar a gente na rodoviária. Faltou ajuda. Não tem esse serviço. Foi chato. Mas tem um taxista, chamado Caio, muiiito simpático que nos ajudou. E foi pontual quando tivemos que deixar a cidade. Enfim, são pontos que podem ser melhorados pela infraestrutura e preço cobrado.
Stayed 3 nights in May 2023

10/10 Excellent

Andréa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VIAGEM INCRIVEL
INCRIVEL
Stayed 3 nights in Apr 2023

4/10 Poor

MIRTES

Travelled with family
Disliked: Staff & service, property conditions & facilities
Espera mais!!!
Espera mais do hotel Portal Lençóis! Atendimento ruim, total desprezo com o hóspede. Tratamento na recepção bastante ruim, viajei com minha família com isso tínhamos bagagem, contudo nenhum colaborador se predispôs a nos ajuda tampouco a encaminhar ao nosso quarto. Apenas informaram a direção e seguimos à procura da acomodação com nossas malas e mochilas. Tivemos uma boa impressão das Senhoras Camareiras ,que após solicitação, fomos orientados a direção correta das acomodações que por sinal bastante antigas e com aparência de descuido.Um ponto positivo é o café da manhã e transfer a noite até o centro da cidade.
Stayed 2 nights in Feb 2023

10/10 Excellent

Amancio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

Adriana

Stayed 3 nights in Jan 2023

10/10 Excellent

Robson Rabelo da Silva

Stayed 3 nights in Jan 2023

6/10 Okay

Gustavo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel em evidente decadência
É fácil perceber que o Portal Lençóis já foi um bom hotel (tem boa estrutura: piscina, sauna, academia, sala de jogos e espaço holístico), mas está em condições precaríssimas de manutenção (móveis velhos, banheiro com aparência de sujo - embora estivesse limpo - e outros equipamentos em evidente deterioração que já deveriam ter sido substituídos). Além do mais, precisei reclamar três vezes de um vazamento no banheiro para só no final do segundo dia da minha estada darem uma solução. O cartão para entrar no quarto travava. Trocaram por um quebrado e após outra reclamação voltaram a me entregar o primeiro cartão, o que tornava o ato de entrar no quarto uma novela. No segundo dia cheguei de volta ao hotel após a meia-noite e os portões estavam fechados. Gritei e bati no portão, mas ninguém abriu. O interfone também não funciona. Fiquei 10 mins sob chuva e só consegui entrar após ligar para a recepção do hotel do meu celular. O café da manhã é muito bom e o atendimento na recepção é cordial.
Stayed 4 nights in Jan 2023

4/10 Poor

Antonio Ademir

Liked: Staff & service
Disliked: Property conditions & facilities
Falta de água no chuveiro, água fria que não esquentava
Stayed 4 nights in Dec 2022