They could not find our reservation, until after much arguing and presentation of physical evidence. Then they made us pay in advance for the full stay of 8 nights, being afraid we would like the hotel and walk away. We didn't and couldn't. The staff were very friendly and often had to go out of their way to make up for other deficiencies. It takes several minutes for the water to get hot. Toilet paper may not be thrown in the bowl, but in a wastepaper basket, which is not very hygienic. Breakfast is continental with eggs, but the lady in charge very friendly told us if we wanted anything, all we had to do was ask, Location is very good, near restaurants, shopping etc. This is a hotel full of contrasts and needs the more engaged management that the staff deserve..