The staff was professional, friendly, and helpful. The room was very clean. The location was great for ski-in, ski-out. Our room was on floor 4 (there are only 4 floors). There was only 1 elevator that serviced the 4th floor. The other floors had access to 2 elevators. We had to wait quite a long time in the mornings to get the elevator to the ground floor... then take another elevator to the lower level where the ski storage room was located. It appeared that unlike all the other floors, 4th floor had not been renovated. It needs it!! The carpet was obviously quite old and just plain dreary. New, or additional pillows are needed as well... they were extremely flat. The breakfast and dinner were sufficient, but I've definitely had better at other ski hotels. This hotel has the potential be really fantastic. Had it not been for the staff and the cleanliness, we would have been very disappointed.