Excellent, friendly staff. Check in was a breeze. They made us feel at home. The rooms, though, are small, but homey. The grounds and buildings were formerly a convent. There may be nun ghosts (seriously). They like to slap stuff around sometines. We tried all of the hotel's food and bar options. The more formal restaurant was amazing, but be sure to make reservations. The less expensive S Santa Marta terrace resraursnt turned out to more ex0ensive than we thought, food was ok, but serves at times more convenient for those looking for an earlier dinner.