6/10 Okay
Amanda
9 Aug 2025
Disliked: Staff & service, property conditions & facilities
The hotel is tired and certainly not 5* (though I understand it is about to be refurbished). A key reason I chose the hotel was for air conditioning and it wasn’t working. I complained and was told that an engineer would fix it whilst we were out, I later found out they already knew about the problem and it was never going to be fixed so I was annoyed about the lack of honesty. On the second night we were told we would be moved to a room with ac but when we can back we found it was a double and we had clearly required a twin.They did find a twin in the end but after another 30 min wait at 10pm. The second night was better but it is a really expensive hotel to not have ac and to have to move twice - really we hardly had any use of a suitable room. Overall I was really disappointed. Many staff did try to help though. In saying all that the location is really handy and perhaps the refurb will transform it.
Amanda
Stayed 2 nights in Jul 2025

























