WARNING: DO NOT BOOK THIS PROPERTY!!! They will completely rip you off and Hotels.com claims no fault. First, their rate of $157/night for Luxury Studio is not what you end up paying, and its non-refundable (no matter what!) There is an additional $65 in taxes, $150 mandatory fee, and a $160 cleaning fee. My stay ended up well over $600+ when it should have been closer to $350. You can book a luxury hotel in Downtown LA for $300/night for that cost.
Second, they ask for a visual copy of your credit card and license to be sent over email. This is NOT properly disclosed on Hotels.com and when I tried to cancel because of this I could not be refunded.
Third, I had MAJOR issues at the property itself. There is no physical person there to check you in, so you have to find the key yourself and find the apartment. I had NO HOT WATER for the two days I was there, called their property and they ended up doing nothing about it by the time I left. Next, THERE IS NO CELL PHONE RECEPTION in the unit where i was staying (have Verizon). Absurd for $300/night. This unit was on the first floor, surrounded by concrete walls so no wonder. This again was not disclosed in their rental agreement or on Hotels.com! Last, their claim to have Cable TV provided, there was no working television either. When I called the property, they have dodged me several times refusing any compensation/makegood and Hotels.com did nothing either. NO DOT STAY AT THIS PROPERTY THEY WILL RIP YOU OFF!