I really wanted to love this hotel, but we just ran into issue after issue - especially for a hotel that’s supposed to be “Michelin Key”. From the time we arrived, literally stepping out of the car the service was not ideal. The temperature was below 40 degrees, and the valet asked us to wait so he could take a phone call. We were left in the cold holding all our things with no way to get into the hotel because the only entrance by valet required a room key to enter. We finally got inside, and were told that even though I had called ahead to request a room with a bath tub because my wife was passing a kidney stone, that this was not an option. I brought up that I was an Expedia gold member and that one of the benefits was supposed to be a free room upgrade if available, and they said they had no ability to upgrade us. We haven’t run into this at other hotels, and we checked their website where there were multiple rooms available to book that night when we arrived. When we got to our room there was no mini bar or water available even though that’s prominently advertised on the hotel’s website. I went down to ask if those amenities were still available and to ask to borrow a bottle opener, and was told by the front desk that those amenities had been stripped from every room, and if I wanted to use a bottle opener I would have to buy one from the hotel. The above were the main issues, but there were other smaller ones too. Would not recommend for the price.