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Tru by Hilton Lubbock Southwest

2.5 star property

Photo gallery for Tru by Hilton Lubbock Southwest

Reception
Lobby
Terrace/patio
Outdoor pool
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

Map
6407 62nd Street, Lubbock, TX, 79424
  • South Plains Mall
    ‪5 min drive‬
  • Lubbock Christian University
    ‪7 min drive‬
  • Texas Tech University
    ‪7 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Lubbock Southwest, TX

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, (1403)
The price is AU$123
for 1 room
includes taxes & fees
14 Apr - 15 Apr
Country Inn & Suites by Radisson, Lubbock Southwest, TX

About the area

Lubbock

With a stay at Tru by Hilton Lubbock Southwest in Lubbock, you'll be in the business district, within a 10-minute drive of Texas Tech University and Water Rampage. .This hotel is 1.4 mi (2.3 km) from Ballet Lubbock and 2.4 mi (3.8 km) from West End Center.

What's nearby

  • Water Rampage - 15 min walk - 1.3 km
  • South Plains Mall - 5 min drive - 4.2 km
  • Covenant Lakeside Hospital - 5 min drive - 6.9 km
  • Lubbock Christian University - 7 min drive - 6.6 km
  • Texas Tech University - 7 min drive - 8.9 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 17 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Rosa's Café & Tortilla Factory - ‬13 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Twin Peaks - ‬3 min drive

About this property

Tru by Hilton Lubbock Southwest

Hotel in Lubbock with free breakfast and a fitness center
Tru by Hilton Lubbock Southwest offers 98 accommodations with MP3 docking stations and safes. 55-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 98 guestrooms featuring refrigerators and LCD televisions. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center.
Grab a bite from the grocery/convenience store serving guests of Tru by Hilton Lubbock Southwest. A complimentary on-the-go breakfast is served daily.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Guests are offered a complimentary on-the-go breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Lubbock Southwest Hotel
Tru Hilton Hotel
Tru Hilton Lubbock Southwest
Tru Hilton
Tru by Hilton Lubbock Southwest Hotel
Tru by Hilton Lubbock Southwest Lubbock
Tru by Hilton Lubbock Southwest Hotel Lubbock

Tru by Hilton Lubbock Southwest Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 796 reviews
Rating 8 - Good. 188 out of 796 reviews
Rating 6 - Okay. 96 out of 796 reviews
Rating 4 - Poor. 49 out of 796 reviews
Rating 2 - Terrible. 35 out of 796 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We're very disappointed in the Lubbock Tru. We had a great experience at the Webster TX Tru only 3 days before, but this Tru was not good at all. Our first room was 310. That room should be closed until the shower head is fixed, the sink replaced and the room gets a deep cleaning to get rid of the smell of fritos. The evening clerk was good, she immediately moved us to 308, which was better. Still not as clean as it should be. The carpet on the 3rd floor looked like it hasn't been vacuumed in days. It was covered in litter. One elevator is missing a handle. All in all, it looks like the manager is not checking on the cleaning staff or the maintenance staff. Maybe the manager should visit the Webster Tru to see how a hotel should be managed.
Stayed 1 night in Dec 2024

8/10 Good

Edith

Stayed 1 night in Sep 2024

8/10 Good

Jonathan

Stayed 2 nights in Oct 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ruben

Liked: Cleanliness, amenities
Clean
Stayed 1 night in Dec 2024

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boiled eggs please!
Stayed 1 night in Dec 2024

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
#1 would be the staff. My 24 yo daughter was travelinf across two states, late at night and this staff helped me get her a room from afar, asked her name and even said..."we'll wait up for her". That was so comforting to a momma who could be with her.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Stayed 3 nights in Nov 2024

10/10 Excellent

Christopher

Stayed 1 night in Nov 2024

4/10 Poor

Stan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower needed maintenance. But overall a nice property ans staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Stayed 1 night in Dec 2024

8/10 Good

Jesus

Stayed 1 night in Dec 2024

6/10 Okay

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice but the walls are super thin. You can hear conversations and ALL activities going on next door
Stayed 3 nights in Nov 2024

10/10 Excellent

Shannon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Tru was excellent. Especially Britany (not sure if it’s spelled right). She went above and beyond for our very large group. The common area was ideal for our family gathering. Amazing memories were made.
Stayed 6 nights in Nov 2024

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities
Brittany in the morning for breakfast was excellent! We LOVED her personality and she made us feel right at home. Alexis in the evening was very helpful. It was very strange to not have a closet or dresser in the room to store our belongings. Our room had no -functioning lights, broken bed frames. We did like the game area and sitting area downstairs. It was a great area for our family to visit.
Stayed 5 nights in Nov 2024

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had awful closet area , and no place to unpack your clothes. And the heater was really loud.
Stayed 5 nights in Nov 2024

6/10 Okay

Diana, Bella Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You get what you pay for. The building is not very old but the condition of facility is aged. Broken tiles in elevator, toilets that barely flush, hooks pulled from walls leaving exposed drywall. It is conveniently located near plenty of restaurants and a dog park but the highway noise could be heard all night.
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The customer service was great! Alexis at the front desk was a life saver! She took care of my family during a family emergency! Thank you! (Hopefully i didn't spell your name wrong) Thank you!!!
Stayed 1 night in Nov 2024

8/10 Good

Sylvia

Travelled with family
Liked: Staff & service, room comfort
Restroom floor dirty and poor water pressure shower barely had any pressure. Lighting in room poor light fixtures broke. Very disappointing.
Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024