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Tru by Hilton Lubbock Southwest

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Lubbock Southwest

Reception
Outdoor pool
Lobby
In-room safe, desk, blackout curtains, iron/ironing board
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry

Explore the area

Map
6407 62nd Street, Lubbock, TX, 79424
  • Water Rampage
    15 min walk
  • West End Center
    4 min drive
  • South Plains Mall
    5 min drive
  • Lubbock, TX (LBB-Preston Smith Intl.)
    17 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Country Inn & Suites by Radisson, Lubbock Southwest, TX
Pool
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Spa
Parking included
4.0 out of 5, Very good, (1128)
The price is AU$104
for 1 night
includes taxes & fees
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Country Inn & Suites by Radisson, Lubbock Southwest, TX

About the area

Lubbock

With a stay at Tru by Hilton Lubbock Southwest in Lubbock, you'll be in the business district, within a 10-minute drive of Texas Tech University and Water Rampage. .This hotel is 1.4 mi (2.3 km) from Ballet Lubbock and 2.4 mi (3.8 km) from West End Center.

What's nearby

  • West End Center - 4 min drive - 3.9 km
  • South Plains Mall - 5 min drive - 4.2 km
  • Covenant Lakeside Hospital - 5 min drive - 6.9 km
  • Lubbock Christian University - 7 min drive - 6.6 km
  • Texas Tech University - 7 min drive - 8.9 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 17 min drive

Restaurants

  • ‪Rosa's Café & Tortilla Factory - ‬13 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Twin Peaks - ‬3 min drive
  • ‪Sonic Drive-In - ‬2 min drive

About this property

Tru by Hilton Lubbock Southwest

Hotel in Lubbock with free breakfast and a fitness center
Tru by Hilton Lubbock Southwest offers 98 accommodations with MP3 docking stations and safes. 55-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 98 guestrooms featuring refrigerators and LCD televisions. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center.
Grab a bite from the grocery/convenience store serving guests of Tru by Hilton Lubbock Southwest. A complimentary on-the-go breakfast is served daily.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Guests are offered a complimentary on-the-go breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee/tea in a common area

Things to do

  • Billiards/pool table
  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift
  • Lift door width (centimetres): 91
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV channels
  • MP3 dock

Food and drink

  • Fridge

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Lubbock Southwest Hotel
Tru Hilton Hotel
Tru Hilton Lubbock Southwest
Tru Hilton
Tru by Hilton Lubbock Southwest Hotel
Tru by Hilton Lubbock Southwest Lubbock
Tru by Hilton Lubbock Southwest Hotel Lubbock

Tru by Hilton Lubbock Southwest Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 390 out of 737 reviews" "
Rating 8 - Good. 175 out of 737 reviews" "
Rating 6 - Okay. 91 out of 737 reviews" "
Rating 4 - Poor. 46 out of 737 reviews" "
Rating 2 - Terrible. 35 out of 737 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Chessa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Decent hotel.
Stayed 1 night in Aug 2024

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not bad. The first time stayed at a Tru property.
Stayed 2 nights in Aug 2024

4/10 Poor

Cynthia

Business traveller, Travelled with partner
Disliked: Cleanliness
Shower pan was dirty, and sink drained slowly. A/C would not regulate correctly.
Stayed 2 nights in Aug 2024

8/10 Good

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru was a great stay however it appeared our bathroom had not been cleaned/restocked from the previous guests. We had one towel. we told the front desk.
Stayed 1 night in Aug 2024

10/10 Excellent

Travis

Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay was great did keyless check in which made it even better, room was ready early. Pool not working was a bummer
Stayed 1 night in Aug 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel but no memories
Stayed 1 night in Aug 2024

8/10 Good

SHANNON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Jul 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean Hotel really recommend
Stayed 1 night in Aug 2024

6/10 Okay

Odalys

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was super durty.
Stayed 2 nights in Aug 2024

4/10 Poor

Naomi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pool was closed for maintenance… both ice machines were out of service.. laundry smelled horrible.. very disappointed will never stay at a tru by hilton hotel again
Stayed 1 night in Aug 2024

2/10 Terrible

Larry

Stayed 1 night in Aug 2024

2/10 Terrible

Lauria

Travelled with family
Disliked: Property conditions & facilities, room comfort
Tru hotel
Been staying here for 3 years-but the last two trips - hotel isn’t being taken of. The needed to be cleaned better. One bed was missing footboard and my daughter hit the two pegs and hurt her knee. The frig wasn’t plugged in and so it wasn’t ready for cold food! Both ice machine weren’t working . I was told no one would come out and fix. I gave the lady name of a local company who fixes them. ( I have a family with a business in Lubbock got the name from him) The bathroom the gasket around shower door coming off so it leaks on floor. The hotel is very noisy at night and hard to get sleep. It’s really sad that hotel isn’t being taken care of. I know Hilton has standards- We will not stay there again .
Stayed 3 nights in Aug 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great place to stay, good breakfast and comfy beds
Stayed 3 nights in Jun 2024

10/10 Excellent

Joel

Stayed 3 nights in Jul 2024

10/10 Excellent

james

Stayed 1 night in Jul 2024

8/10 Good

JOHN, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Tru by Hilton. Courteous staff, comfortable and clean room, easy parking, fair price, safe area of town, convenient location, spacious lobby/dining area - the works. Looking forward to another stay here on my usual weekend stints in Lubbock.
Stayed 2 nights in Jul 2024

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll come back
Stay was nice. Room is a little smaller than normal hotel room but otherwise comfortable. Bed was good but pillows felt flat. Shower had nice pressure. Lobby is large and had some family things to do. Breakfast is okay. Typical hotel. Coffee amazing.
Stayed 3 nights in Jul 2024

8/10 Good

Rashmi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, room comfort
Not a comfortable trip
The air conditioner didn’t work, and there wasn’t any hand soap in the bathroom.
Stayed 1 night in Jul 2024

8/10 Good

George

Stayed 1 night in Jul 2024

2/10 Terrible

Adriana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no screens for the window and their solution was as to put sheets over it. The trash cans near the elevators on multiple floors were not emptied within the two days we were there. The hallways were also not vacuumed. Also our remote quit working before bed so they had to find another one and bring it at 1 am. Overall, I would never stay here. There was a wedding block so we just figured it would be ok but all the guests that stayed had many similar complaints. At one point they only had one person working at night dealing with issues and new check ins.
Stayed 2 nights in Jul 2024