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Best Western Grand Hotel Guinigi

4.0 star property

Photo gallery for Best Western Grand Hotel Guinigi

Exterior
Exterior
Hypo-allergenic bedding, in-room safe, individually decorated, desk
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Pet-friendly
  • Room service

Explore the area

Map
Via Romana 1247, Lucca, LU, 55100
  • Porta Elisa
    ‪2 min drive‬
  • Walls of Lucca
    ‪2 min drive‬
  • Campo di Marte Hospital
    ‪3 min drive‬
  • Lucca (LCV)
    ‪7 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Classic Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Classic Room, Multiple Beds

  • 21 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Suite, Multiple Beds, Jetted Tub

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, Multiple Beds, Jetted Tub

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Classic Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Terrace

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Terrace

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Lucca

With a stay at Best Western Grand Hotel Guinigi in Lucca, you'll be within a 5-minute drive of Sanctuary of Santa Gemma and Porta Elisa. .This family-friendly hotel is 13.3 mi (21.3 km) from Leaning Tower and 14.9 mi (24 km) from Cisanello Hospital.

What's nearby

  • Walls of Lucca - 2 min drive
  • Piazza dell'Anfiteatro - 4 min drive
  • Guinigi Tower - 5 min drive
  • Cathedral of St Martin - 5 min drive
  • Piazza Napoleone - 7 min drive

Getting around

  • Tassignano-Capannori Station - 5 min drive
  • Galileo Galilei Airport (PSA) - 41 min drive

Restaurants

  • ‪Le Bontà - ‬17 min walk
  • ‪Ristorante Oishii di Hu Huamei - ‬2 min drive
  • ‪Pasticceria Regina - ‬15 min walk
  • ‪Bar Catelli SNC - ‬20 min walk
  • ‪Bonci Pizzeria - ‬7 min walk

About this property

Best Western Grand Hotel Guinigi

Family-friendly hotel with a fitness center and a 24-hour front desk
Best Western Grand Hotel Guinigi offers 167 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 32-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bidets, and hair dryers.

This Lucca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 167 guestrooms featuring Smart televisions. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional amenities at this hotel include a banquet hall and a vending machine.
Satisfy your appetite for dinner at the hotel's restaurant, Ristorante, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lucca? This hotel has 8471 square feet (787 square meters) of space consisting of a conference center and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
Ristorante - This restaurant serves breakfast and dinner. Reservations are required.
Bar - Onsite cocktail bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:00 AM: EUR 10 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Ristorante
  • Bar

Things to do

  • Fitness centre
  • Playground

Family friendly

  • Art supplies
  • Children's games
  • Cots/infant beds (surcharge)
  • High chair
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Conference centre (8471 square feet of space)
  • Coworking spaces
  • Meeting rooms - 6

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 90
  • Front entrance ramp
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)
  • Renovated entire property – January 2023
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 25.0 per night
Cribs (infant beds) are available for EUR 12.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 12.0 per day
  • Rollaway bed fee: EUR 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT046017A1RN5L686W

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Grand Guinigi
Best Western Grand Guinigi Lucca
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Best Western Grand Hotel Guinigi Lucca
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Grand Guinigi
Grand Hotel Guinigi
Guinigi Grand Hotel
Guinigi Hotel
Hotel Guinigi
Best Western Lucca
Lucca Best Western
Best Grand Guinigi Lucca
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Best Western Grand Hotel Guinigi Hotel Lucca

Best Western Grand Hotel Guinigi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 264 out of 524 reviews
Rating 8 - Good. 212 out of 524 reviews
Rating 6 - Okay. 36 out of 524 reviews
Rating 4 - Poor. 7 out of 524 reviews
Rating 2 - Terrible. 5 out of 524 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accommodation and excellent restaurant.
Stayed 5 nights in Oct 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good one stay before travelling g on to airport
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with group
We stayed in a suite. When we arrived the room had not be aired. once windows balcony door opened it was fine. We had booked twin beds so when we entered room and found double we discussed with front desk and they had this sorted out and 2 x drink vouchers. It took another 40 minutes before we could get back into room and the bar was not open until 5pm which was 3 hours away. we were told there was a vending machine with cold drinks. our stay was for 6 nights and during this time the sheets were not changed, something we are not used to in Italy. Would have expected at least one change after 3 days. Breakfast was good but difficult to get proper coffee (not out of machine) as staff who took room number (if anyone was there to do so) didn't ask unless you asked. Also one day there were not plates left to put breakfast items on. On the Friday we got back from a trip out and went to vending machine in Hotel and there was no still water. I went to front desk and asked about this and what appeared to be a manager said the bar opens at 5pm to which i said i knew (again a couple of hours away from that) and he offered water bottles that were hot. 2 days later the vending machine had not yet been refilled. we headed for the supermarket! Overall staff at front desk were quite helpful but the stay could have been so much more comfortable if there had been a smoother operation in place especially with a hotel group this size. just rather disappointing.
Stayed 6 nights in Sep 2024

4/10 Poor

Ilya

Liked: Staff & service
Disliked: Property conditions & facilities
Clean, but extremely faceless and undecorated room interiors
Stayed 1 night in Aug 2024

10/10 Excellent

Giulia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with stunning views from the rooms!
Stayed 1 night in Jun 2024

6/10 Okay

Virgil

Travelled with family
Liked: Staff & service
Big rooms. Staff was very friendly. But the AC didnt work well in our rooms. We had to change 1 room. The other didnt get a temp below 26 degrees C. Parking and location is very convenient
Stayed 2 nights in Aug 2024

10/10 Excellent

Iain

Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western grand hotel Guiniji
Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

patrick

Liked: Property conditions & facilities
Nice, clean, spacious room. Not really in a walkable location but a very nice place.
Stayed 1 night in Aug 2023

8/10 Good

Hilmar

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

renate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Jul 2023

10/10 Excellent

Henning

Stayed 5 nights in Jul 2023

10/10 Excellent

Krassimira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Lucca
Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.
Stayed 7 nights in Jun 2023

10/10 Excellent

boaz

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, we loved it
Stayed 1 night in May 2023

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great breakfast with lots of choices. Nice new clean and comfortable rooms. We had dinner at Boomerang restaurant great local place.
Stayed 2 nights in Apr 2023

8/10 Good

Maria Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice location. Friendly staff. Clean.
Stayed 1 night in Apr 2023

10/10 Excellent

Cristiano, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean, excellent restaurant, easy parking.
Stayed 1 night in Apr 2023

6/10 Okay

Angela

Stayed 1 night in Oct 2022

10/10 Excellent

Sir Walter

Stayed 1 night in Aug 2022

10/10 Excellent

Sandra A

Stayed 1 night in Aug 2022

8/10 Good

Dipak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022