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We very much enjoyed our stay. A perfect location within the walls of Lucca, convenient for both dining and shopping. The rooms were clean and our room was done uniquely in hand painted murals. The thing that stands out to me most during our stay was the friendly and helpful staff. We would definitely stay here again.
The Hotel is located in a central part of Lucca. Rooms are all different and very nice….
Staff are the Friendly People, breakfast is very good. Rooms are clean and very quiet…
I am a return Guest, and will be returning in the near future..
Thank you all at Maison de Charme
While I wouldn't wish my spare time in the room, it was clean and comfortable - I had trouble with controlling the lighting in the room - one switch turned everything off ( not unusual) but nothing would turn off the bathroom light which was a bit frustrating. And while I was happy to have an in-room safe - it was far too small - it couldn't even hold an iPad let alone a LapTop. However the staff were friendly and the breakfast delicious. I'd happily go back for another stay.
Each and every member of hotel staff was a joy to deal with. Everything was “yes” with a smile and was done willingly and right away, including lifting of heavy bags, answers to our many questions, and great recommendations for dining and shopping.
Hotel not so bad, but my bed was INFESTED with bed bugs, which ruined the remainder of my week in Italy. Contacted the hotel to let them know - but no response. Not even an apology.
Good hotel. Well equipped. Great location. Our room was comfortable except the AC is very very very weak. Breakfast was great with lot of choices. Staffs were very nice and very helpful upon asking for recommendation and other needs.
Very helpful and friendly personal. Excellent locations
jose
Stayed 1 night in Feb 2022
8/10 Good
Verified traveller
Travelled with group
15 Sept 2020
Liked: Cleanliness, staff & service, room comfort
Fun and quirky hotel
This is a charming hotel with very individual rooms. Quirky and fun decor. Decent-sized bathrooms. The only negative is that the decor is getting a little tired in places, and the furniture was rather poor - drawers and wardrobe a bit tatty.
It is in a good central location with everything in walking distance.
This small hotel has everything, very good location, great friendly helpful staff, clean rooms with very large bathrooms, amazing breakfast. Its close to shops, restaurants and all points of interest.
Highly recommended.
This is a very well run hotel with helpful staff, within the walled area of Lucca - a good location for exploring. The room was a good size and well maintained. The buffet breakfast was impressive with seating areas inside and outside. Good wifi.