Everyone is nice, it is a secure location and a good bed. We stayed two nights. The issue is that it is a little far from Lucca and/or any center, so I think they could help guests by putting a bottle of water in the room, and/or having some coffee/tea (they provided coffee pods for the first day only. Also, we were not able to use the tea kettle given it was truly too dirty to use. Hence, you better bring everything prior to getting to your room). Otherwise, you have to ensure you bring everything before showing up in your room. Likewise, we forgot to ask them to clean our room after our first night, so you may run out of clean towels (they wouldn't bring one extra towel when we forgot to ask to clean the room). In short, good, nice people, and safe.....but you better be prepared when planning to stay for more than one day.