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Grand Hotel Eden

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Eden

Exterior
Indoor pool, pool umbrellas, pool loungers
Exterior
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
  • Spa
  • Free airport shuttle
  • Bar
  • 24/7 front desk
  • Gym

Explore the area

Map
RIVA PARADISO,1, LUGANO, LUG, 6900
  • MASILugano Museum of Art of Italian Switzerland
    12 min walk
  • LAC Lugano Arte e Cultura
    12 min walk
  • Via Nassa
    14 min walk
  • Lugano (LUG-Agno)
    14 min drive

Room options

Deluxe Double or Twin Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Double or Twin Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Single Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 1
  • 1 Twin Bed

Superior Single Room, Partial Lake View

  • 30 sq m
  • Partial lake view
  • Sleeps 1
  • 1 Twin Bed

Superior Single Room, Partial Lake View

  • 30 sq m
  • Partial lake view
  • Sleeps 1
  • 1 Twin Bed

Deluxe Single Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 4
  • 1 Twin Bed

Junior Suite, Lake View

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Suite, Lake View

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Superior Double or Twin Room, Partial Lake View

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Superior Double or Twin Room, Partial Lake View

  • 30 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Paradiso

With a stay at Grand Hotel Eden, you'll be centrally located in Paradiso, within a 10-minute drive of Lake Lugano and Gabriele and Anna Braglia Foundation. .This golf hotel is 0.3 mi (0.5 km) from Art Museum Lugano and 0.6 mi (1 km) from MASILugano Museum of Art of Italian Switzerland.

What's nearby

  • LAC Lugano Arte e Cultura - 12 min walk
  • Via Nassa - 14 min walk
  • Piazza della Riforma - 3 min drive
  • Palazzo dei Congressi - 4 min drive
  • Lake Lugano - 5 min drive

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 7 min drive
  • Lugano (LUG-Agno) - 14 min drive

Restaurants

  • ‪I Due Sud - ‬5 min walk
  • ‪OK-Bar - ‬11 min walk
  • ‪Ristorante Pizzeria Tivoli - ‬1 min walk
  • ‪Ristorante Beirut - ‬2 min walk
  • ‪Al Faro - ‬6 min walk

About this property

Grand Hotel Eden

Lakefront hotel with a nearby private beach and free breakfast
Grand Hotel Eden offers 115 accommodations with minibars and safes. Rooms open to balconies. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, designer toiletries, and bidets.

This Paradiso hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested.

A health club and complimentary bicycles are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 115 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations, designer toiletries, and bidets.
Treat yourself with massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an indoor pool. This hotel also features wireless internet access (surcharge), concierge services, and babysitting.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Oasis, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Paradiso? This hotel has 3444 square feet (320 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request), and a train station pick-up service is also provided at no charge.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Oasis - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Zattera - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from 24-hour room service.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (CHF 25 per night)
  • Free return airport shuttle
  • Airport shuttle on request
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Oasis
  • Zattera

Things to do

  • Access to nearby outdoor pool
  • Fitness centre
  • Free bike hire
  • Indoor pool
  • Pilates classes
  • Sauna
  • Spa services
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Babysitting services
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3444 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Shower/bath combination

Entertainment

  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between January 1 and March 6.

Access methods

Staffed front desk

Pets

Pets allowed
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 80 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: CHF 25 per night
  • Rollaway bed fee: CHF 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Eden Grand Hotel
Grand Eden
Grand Eden Hotel
Grand Eden Paradiso
Grand Hotel Eden
Grand Hotel Eden Paradiso
Hotel Grand Eden
Grand Hotel Lugano
Grand Hotel Eden LUGANO
Grand Eden LUGANO
Grand Hotel Eden Hotel
Grand Hotel Eden LUGANO
Grand Hotel Eden Hotel LUGANO

Grand Hotel Eden Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 149 reviews" "
Rating 8 - Good. 63 out of 149 reviews" "
Rating 6 - Okay. 21 out of 149 reviews" "
Rating 4 - Poor. 8 out of 149 reviews" "
Rating 2 - Terrible. 5 out of 149 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

richard, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location on the lake in Lugano
A lovely hotel but great staff and location. good facilities and great view from our bedroom.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near lake lugano
Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future.
Stayed 2 nights in Jul 2017

8/10 Good

michael d

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great view, expensive and won't return...
Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional.
Stayed 2 nights in Jul 2017

2/10 Terrible

Hassan, Cleveland, Ohio, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Star hotel with rude staff
We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view
Stayed 1 night in Jul 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Vikash

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid..AC non functional
Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup
Stayed 1 night in Jun 2017

4/10 Poor

Jose, Puerto Rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
outdated
Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price.
Stayed 2 nights in Jun 2017

2/10 Terrible

Paras Jain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worat experience of my life!!!!!!!
Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Daniella

Liked: Cleanliness, staff & service
The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty.

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel and great location! Food was also very good!

8/10 Good

Michael, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently located 5* Lugano hotel
Our 10 night stay at the hotel would have been rated higher if the bed mattress had not been so uncomfortably firm.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good or biz; good location
All if good = "+" big room ; "+" Nice lake View/ "+ free wifi - and normal speed inyernet; the only problem is "-" the Price - too high ; and very hight rate for parking / i was begining November - low season - the hotel was almist empty - I estimate 30% max occupation

10/10 Excellent

Erin R.

Liked: Cleanliness, staff & service, room comfort
Amazing hotel!
Views from this hotel are amazing and so are the restaurant.

6/10 Okay

MARGARET, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
lugano
we did receive an upgrade to the re done rooms thank goodness. the air conditioning was inadequate and it was 35 degrees out. the pool was not operating also. i would not stay in this area again or at this hotel. very disappointed.

8/10 Good

Muhammad, Pakistan

Liked: Cleanliness, staff & service, room comfort
Nice holiday hotel
Hotel is at a good location in front of the lake, but needs to renovate specially the aircondition unit, as all rooms have separate aircons the one in our room was not properly working / cooling..they offered to change the room, but it was botheration.

6/10 Okay

POOR AC, B

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The AC is insifficeint to cool the room
The AC is poor enough not to let sleep well at night.

8/10 Good

Ria

Liked: Cleanliness, staff & service

10/10 Excellent

Patrick, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Morning Lugano!
We arrived late at midnight and the staff was cheery and welcoming. They checked us in quickly. We found thee room quite well appointed and very clean. We awoke the next morning to a fabulous vista of Lake Lugano. They happily allowed us to leave our bags for the day so we could tour the city. They made us feel quite welcome and we would certainly stay there if we visit Lugano again.

8/10 Good

Jaber, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lugano
every thing was good expet the bathroom floor was sliding you have to take care or otherwise you will fill down

8/10 Good

Life is short

Liked: Cleanliness, staff & service, room comfort
Great hotel great view
The hotel has fantastic .. Service was great also. Our room has great view and bed was very comfortable..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for relaxation
Nice hotel -we were not on the lake side, but our balcony had a great lake view. The pool was very nice. The restaurant was very exoensive, but there were alternatives in the area. The cobcierge was excepyionally helpful. Our only complaint was that in early October the air conditioner was off for the season and it was still warm, becessitating leaving our balcony door open, which gave us lots of street noise.