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Hotel Firenze Lugano

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Firenze Lugano

Exterior
Triple Room, Terrace | Lake view
Triple Room, Terrace
Exterior
Restaurant

Reviews

6.6 out of 10

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Free WiFi
    Free WiFi

Explore the area

Map
Strada di Gandria 1, Lugano, 6976
  • Funicolare Monte Brè - Cassarate Station
    12 min walk
  • Lugano Exhibition Centre
    19 min walk
  • Palazzo dei Congressi
    3 min drive
  • Lugano (LUG-Agno)
    23 min drive

Room options

View all photos for Triple Room, Terrace

Triple Room, Terrace

Triple Room, Terrace

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Triple Room, Bathtub

Triple Room, Bathtub

Triple Room, Bathtub

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room, Lake View

Twin Room, Lake View

Twin Room, Lake View

  • 12 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Balcony

Twin Room, Balcony

Twin Room, Balcony

  • 107 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

  • Sleeps 3
  • 1 Double Bed

Similar properties

Terrace/patio

Lugano Center GuestHouse

Pet-friendly
Free WiFi
Air conditioning
Business services
4.0 out of 5, Very good, (298)
The price is AU$198
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Lugano Center GuestHouse

About the area

Lugano

With a stay at Hotel Firenze Lugano in Lugano, you'll be within a 5-minute drive of Lake Lugano and Path of Olives. .This hotel is 21 mi (33.8 km) from Villa del Balbianello and 0.6 mi (1 km) from Funicolare Monte Brè - Cassarate Station.

What's nearby

  • Funicolare Monte Brè - Cassarate Station - 12 min walk - 1.0 km
  • Palazzo dei Congressi - 3 min drive - 2.0 km
  • Lake Lugano - 4 min drive - 2.5 km
  • Via Nassa - 5 min drive - 3.1 km
  • LAC Lugano Arte e Cultura - 6 min drive - 3.5 km

Getting around

  • Lugano Funicular Station - 9 min drive
  • Melide Station - 10 min drive
  • Lugano (LUG-Agno) - 23 min drive

Restaurants

  • ‪Lido - ‬3 min drive
  • ‪Antica Osteria Del Porto - ‬4 min drive
  • ‪La Lanchetta - ‬16 min walk
  • ‪Pane & Zucchero - ‬17 min walk
  • ‪Osteria Funicolare - ‬12 min drive

About this property

Hotel Firenze Lugano

Hotel with a rooftop terrace, near Lake Lugano
Hotel Firenze Lugano offers 5 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 5 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features wedding services, tour/ticket assistance, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include multilingual staff and luggage storage. Planning an event in Lugano? This hotel has 269 square feet (25 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Hotel Firenze Lugano has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:00 AM: CHF 15 for adults and CHF 15 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Free cots/infant beds

Conveniences

  • Banquet hall

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (269 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

More

  • Desk

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 29.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.40 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 15 for adults and CHF 15 for children
  • Pet fee: CHF 10 per pet, per day
  • Rollaway bed fee: CHF 29.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Firenze Lugano Castagnola
Firenze Lugano
Hotel Firenze Lugano Hotel
Hotel Firenze Lugano Lugano
Hotel Firenze Lugano Hotel Lugano

Hotel Firenze Lugano Reviews

Reviews

6.6
Rating 10 - Excellent. 22 out of 105 reviews" "
Rating 8 - Good. 30 out of 105 reviews" "
Rating 6 - Okay. 25 out of 105 reviews" "
Rating 4 - Poor. 13 out of 105 reviews" "
Rating 2 - Terrible. 15 out of 105 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phyllis, Medicine Hat

Travelled with partner
Liked: Amenities
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
Stayed 1 night in Jun 2024

8/10 Good

STEPHANIE, Bishop

Travelled with family
quaint place. Beautiful setting. Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

6/10 Okay

Karla

Liked: Staff & service, amenities, property conditions & facilities
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff, clean rooms, in a quieter part of town. Would stay here again if visiting Lugano in the future.
Stayed 5 nights in Jun 2023

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
Stayed 2 nights in Sep 2022

2/10 Terrible

Anju

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not expect the standard mattress even..
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Very basic
There’s only a bed and toilet in the room. Nothing else. No cups. In the toilet, packets of shampoo stuffed at the corner like no one care
Stayed 1 night in Sep 2022

4/10 Poor

LIANG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
Stayed 1 night in Sep 2022

4/10 Poor

Clarence Jeremy

Disliked: Amenities, property conditions & facilities
There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
Stayed 1 night in Aug 2022

10/10 Excellent

jedediah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca, took great care to ensure my families comfort and enjoyment.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very nice place nice view quite opposite the lake and also have nice restaurants
Stayed 3 nights in Sep 2019

10/10 Excellent

mahvash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
The staff were exceptionally helpful and friendly!!
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Location very good, breakfast good ($10/person), rooms older and not very clean, beds different heights, no chair in the room to put clothes down.
Stayed 1 night in May 2019

6/10 Okay

Mohammad

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

cl

Liked: Cleanliness, staff & service, property conditions & facilities
The views are superb! The staff are very approachable and friendly people too! There is a bus stop quite near to the hotel too for the city centre. It is a great place to stay and the food is of a good quality too.
Stayed 1 night in Apr 2019

4/10 Poor

Ellen

Liked: Cleanliness
Disliked: Room comfort
Vi hade inte en så positiv upplevelse av Hotel Firenze. Vi fick tillgång till rummet 1,5 timme senare än vad vi hade kommit överens om. Det fanns ingen AC så rummet var alldeles för varmt samt att kuddarna var väldigt obekväma.
Stayed 1 night in Aug 2024

8/10 Good

Philippe

Liked: Cleanliness, staff & service
On en a pour son argent mais attention…
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
Stayed 1 night in Aug 2024

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr romantisch
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unser Eindruck
Als wir im Hotel ankamen war es schwierig uns verständigen zu können, da das Personal keine gute Englischkentnisse hatte. Das Zimmer war definitiv in die Jahre gekommen. Auf dem Boden wanderten Ameisen herum und allgemein Sauber war es in unserem Zimmer nicht. An sehr vielen Stellen war es staubig und dreckig. Der Geruch im Badezimmer war recht unangenehm und verteilte sich im ganzen Zimmer. 226 CHF und zusätzlich noch Übernachtungssteuern sind absolut nicht lohnenswert und weiterzuempfehlen. Gegessen haben wir nicht im Hotel, also essen ist im oben genannten Preis nicht einbegriffen.
Stayed 2 nights in Jul 2024

6/10 Okay

Marco

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
La struttura è essenziale, comoda per il centro di Lugano, ma manca un condizionatore d’aria. Pecccato
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedauerlich, entsprach nicht der Beschreibung.
Beide Betten krachten laut bei der kleinsten Bewegung, sobald man sich darauf auch nur setzte. Das Kopfteil des Bettes wackelte. Wir ahnten eine schlechte Nacht und gingen noch vor dem Abend wieder weg, weil auch die Bettwäsche alt war, unsauber und ungebügelt aussah. Beim Versuch uns zu verabschieden, war die Dame vom Büro nicht zu finden. Ausserdem ist die Lage des Hauses in der engen Kurve einer Hauptstrasse sehr starkem Verkehrslärm ausgesetzt.
Stayed 2 nights in Jul 2024

8/10 Good

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Camere fatiscenti e non in linea con il prezzo.
Stayed 1 night in Jul 2024