Arrived late in the evening, no one was at the front desk for several minutes for check in - when someone did arrive, they were wearing a shirt with a logo for a different company other than the hotel and had no name tag - after checking in, went out, came back, went to the room, right before bed, the fire alarm went off, raced downstairs, someone different at the front desk, also wearing a shirt with a different company ignored my questions about the alarm, went outside, waited, nothing happened, fire department never showed, went back inside after seeing the alarm lights off, asked again what the situation was, got no response, only another guest said it was a false alarm, so after continuing to be ignored by the front desk person, I went back to the room - the room was clean, but the AC could not keep up with the ambient temperature, it was very humid and even running the AC at a very low temp on high settings did not keep the room cool - shared this feedback with another front desk person on check out - she apologized, said she would speak with her manager, but nothing else was offered - would not stay again, would choose different hotel