I have been booking on line for many years and this is a first. When I called from the airport for directions to the apartment, I was told that my reserved apartment had been rented by someone else. They then said "But we have a nicer one for you." It will cost you 80 Euros more. At that point, I had no choice as it was a holiday in Lviv Ukraine. All places were booked. This bait and switch tactic is deplorable as you might imagine since everything is budgeted for 7 days there. You should know that the management at this hotel cannot be trusted. I am sure it's happened before. As a friend of mine said, "Ive done many things wrong in my life, but never once." You should be aware of this. Their explanation: "Well, you didn't put a deposit down." Well, I sure would have, but your site didn't require one. At any rate, not cool. And you should know about it.