Having been before, we were expecting a great visit. However, we had to endure cold showers because the shower had a fault, which, to be honest, they tried to fix but were unsuccessful. The room was cold on the Friday but the heating was turned on more on Saturday. The towel rail wasn’t on when we arrived and staff were unsure on how to turn it on.After a day we figured that we needed to switch it on from outside the bathroom, from a switch on the wall. We heard next door at 6am talking but other than that it was quiet. Staff were friendly and tried to help but sadly were unsuccessful. Bed comfortable and plenty of tea and coffee.