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Hotel Riu Madeira

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Madeira

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Exterior
Reception
Exterior
Aerial view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
Praia dos Reis Magos, Santa Cruz, 9125-024
  • Reis Magos Beach
    4 min walk
  • Palheiro Golf Club
    10 min drive
  • Palheiro Gardens
    12 min drive
  • Funchal (FNC-Cristiano Ronaldo)
    14 min drive

Room options

View all photos for Single Room, Balcony

Single Room, Balcony | View from room

Single Room, Balcony

  • 25 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | View from room

Double Room, Balcony, Partial Sea View

  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Junior Suite, Balcony

In-room safe, free cots/infant beds, free WiFi, bed sheets

Junior Suite, Balcony

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Double Room, Balcony, Sea View

View from room

Double Room, Balcony, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room, Balcony

View from room

Standard Double Room, Balcony

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

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About the area

Santa Cruz

When you stay at Hotel Riu Madeira in Santa Cruz, you'll be next to a golf course, within a 15-minute drive of Funchal Farmers Market and CR7 Museum. .This all-inclusive hotel is 0.1 mi (0.2 km) from Reis Magos Beach and 1.1 mi (1.8 km) from Ponta da Oliveira.

What's nearby

  • Madeira Botanical Garden - 10 min drive - 9.0 km
  • Palheiro Golf Club - 10 min drive - 7.1 km
  • Palheiro Gardens - 12 min drive - 7.0 km
  • Funchal Farmers Market - 12 min drive - 10.2 km
  • CR7 Museum - 13 min drive - 11.2 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 14 min drive

Restaurants

  • ‪Praia dos Reis Magos - ‬5 min walk
  • ‪La Carbonara Garajau - ‬12 min walk
  • ‪Restaurante Churrascaria O Saúl - ‬20 min walk
  • ‪Laranjinha - ‬3 min walk
  • ‪Residencial Klenks Café - ‬17 min walk

About this property

Hotel Riu Madeira

Elegant beach hotel and 2 outdoor swimming pools
Hotel Riu Madeira offers 327 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include showers. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 327 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a reception hall. Guests can catch a ride on the complimentary shuttle, which operates within 13 kilometers.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Main restaurant, one of the hotel's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Main restaurant - Onsite restaurant.
Kulinarium - Onsite fine-dining restaurant. Reservations are required. Open select days.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included

Land activities

Fitness facilities
Spa facilities
Limited spa services

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (EUR 5 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free local area shuttle up to 13 kilometres

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants
  • 4 bars/lounges

Restaurants on site

  • Main restaurant
  • Kulinarium

Things to do

  • 2 outdoor pools
  • Bike rentals
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Tennis

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Mini-fridge

Conveniences

  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Renovated entire property – January 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Mini fridge

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: EUR 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Madeira Riu Palace
Hotel Palace Madeira
Hotel Riu Madeira
Hotel Riu Palace Madeira All Inclusive Canico
Hotel Riu Palace Madeira Canico
Madeira Riu Hotel
Riu Hotel Palace Madeira
Riu Palace Madeira
Riu Palace Madeira Canico
Riu Palace Madeira Hotel
Hotel Riu Palace Madeira All Inclusive
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
All-inclusive property Hotel Riu Palace Madeira - All Inclusive
Hotel Riu Palace Madeira - All Inclusive Canico
Hotel Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira
Riu Madeira Inclusive Canico

Hotel Riu Madeira Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 192 reviews" "
Rating 8 - Good. 52 out of 192 reviews" "
Rating 6 - Okay. 5 out of 192 reviews" "
Rating 4 - Poor. 5 out of 192 reviews" "
Rating 2 - Terrible. 1 out of 192 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lyckad semester.
Vi uppskattar det mesta med hotellet, bra service och hjälpsam personal. Passar utmärkt för familjer i flera generationer (om än inte högsta fokus på barnaktiviteter). Vi var nöjda med buffé restaurangen och även specialrestaurangen (man får gå på 1 gång/vecka). Vi tyckte basic drinkar såsom gin & tonic, rom & cola etc. var bra dock lämnade poolbaren blandade drinkar mycket att önska. Vi uppskattar mycket att de uppmärksammade min födelsedag med mousserat vin, stort tack för det! Pool området var vi nöjda med. Trevlig strandpromenad med tillgång till allmänt bad. Vi är mycket nöjda med vår vistelse på Madeira och hotel RIU.
Stayed 9 nights in Aug 2024

10/10 Excellent

Tyler

Stayed 7 nights in Jul 2024

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Lawrence Wing-KI, Toronto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with family! Workers were all pleasant and friendly and helpful. Very close to the airport and Funchal which are huge benefits.
Stayed 9 nights in Jul 2024

8/10 Good

Eugen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good variety of food and great hotel. My only recommendation is to either fully revamp the a la carte restaurant or else.
Stayed 6 nights in Jun 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time we have ever stayed at a RIU resort and we were not disappointed. The staff were all wonderful. Big shout out to the bartenders and wait staff for their friendliness.
Stayed 10 nights in Apr 2024

10/10 Excellent

Lucinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juste parfait.
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, lovely and amazing Enjoyed meal times, and all drinks and activities like swimming, walking about , .
Stayed 1 night in Apr 2024

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, mediocre food/location
The service at this place was out of this world. We felt incredibly taken care of by the entire staff. The hotel is lovely and well maintained. The views are gorgeous however it is not on a beach, it is on a very boulder and rock laden waterfront so worth noting if beach access is important to your holiday. The food leaves a lot to be desired, and because of that I would not come again as a couple however would visit again with children as the all inclusive does make vacationing very easy. We took advantage of booking excursions through the front desk and ended up paying a lot less working with the hotel (bonus!) The excursions were wonderful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ashreyaa, Ozone Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel what amazing… the food , the people and it’s very clean and I’m hard to please but I do not have any complaints. Love love love my stay here . For anyone who will go and see the sunrise, bring a blanket with you . 😃😃😃
Stayed 7 nights in Mar 2024

10/10 Excellent

Sooeun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect for the family. Very nice heated pool very nice food, the best buffet food ever!! It was nice to have Tennis court but they had bad rackets and balls but still nice. Near walking distance there is ocean you can dip in. Very pretty
Stayed 4 nights in Mar 2024

10/10 Excellent

Javier Núñez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, sobretodo, Julian (del bar de la piscina) y Fernanda (del comedor). La puerta del baño de la habitación y la que comunicaba las habitaciones no cerraban.
Stayed 5 nights in Mar 2024

10/10 Excellent

Inara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and responsible
Stayed 7 nights in Mar 2024

10/10 Excellent

Lakeena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 5 nights in Mar 2024

10/10 Excellent

DANIEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, staff was amazing so polite and helpful. Very clean in a nice quiet location.
Stayed 7 nights in Mar 2024

10/10 Excellent

Grant

Stayed 10 nights in Feb 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Buffet food was good. Nice pool area and friendly staff.
Stayed 5 nights in Feb 2024

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The just refurbished RIU is very modern with an elegant flare. I really liked the white marble tiles. The staff are outstanding and they work hard to make your stay enjoyable. There was some construction noise from the hotel next door, but it did not bother me. The only thing I would improve upon is having a pillow menu. The mattress is perfectly fine but the pillows flatten quickly. Not enough pillow support for the neck. My compliments to the kitchen and dinning staff, they are outstanding.
Stayed 18 nights in Feb 2024

10/10 Excellent

David Dias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All and all a great stay
Stayed 7 nights in Feb 2024

4/10 Poor

Lisa A

Disliked: Cleanliness, property conditions & facilities
Food was terrible. The options were horrible. Definitely not an all inclusive resort. Madeira was amazing
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Feb 2024

4/10 Poor

Hector

Travelled with partner
Liked: Property conditions & facilities
The hotel did not meet my expectations. As a younger generation both my wife and i were getting stared at by the older generation who was staying there and made us feel as if we did not belong there. At a point an older couple yelled at us very aggresively in a foreign language because we were out in our balcony having a conversation. We felt very uncomfortable after the incident and we decided to ask the front desk to move us to a different room. The overall service was not great compared to other all inclusive resorts that we have stayed at in the past where the staff has gone above and beyond to take care of us. As far as food, the buffet was decent we had breakfast, lunch, and dinner but we were not really satisfied with the food. When it came down to getting drinks the servers only picked up the empty cups and did not cater to the guests and offered to get refills or another drink. Overall i would not stay here again.
Stayed 3 nights in Jan 2024

6/10 Okay

Debra

Stayed 9 nights in Jan 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

4/10 Poor

MAllory

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Dec 2023