I am a bicultural and bilingual English-Spanish speaker. We stayed at the Maydrit the night before returning to our home in the U.S., after visiting friends and family for the holidays.
I had reserved a room with a king sized bed since that's what we have at home. The receptionist who checked us in said that unfortunately we'd have a room with two twin beds because the hotel was full and there were no rooms with king beds available. I didn't answer, just looked him straight in the eye. Then he said that he might be able to get us a king suite, but that since it was an upgrade, we'd have to pay more. So, let's see: I reserve a room with a king sized bed two months in advance, he tells me that he doesn't have one, then upgrades us, (because it's clearly their mistake), but charges us for the upgrade? What's wrong with that picture, señores? We said ok because we didn't want to argue. However, I did say that I had reserved a room with a king sized bed, as if to say, I don't expect nor want anything more or less, just what I reserved. Then, magically, he said that we would'nt have to pay anything extra because he had found what we booked - a room with a king sized bed. He must have sensed my disapproval.
So, what was all of that about? Pocketing a supplement for himself, perhaps?
Don't know. But this check-in experience together with the fact that the Maydrit is in a residential area with only one dining option outside of the hotel, means that we won't be staying there again.