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Hotel Palacio Del Retiro, Autograph Collection

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Palacio Del Retiro, Autograph Collection

Exterior
Breakfast, lunch, dinner served; international cuisine
Reception
Breakfast, lunch, dinner served; international cuisine
Junior Suite, 1 King Bed

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Calle de Alfonso XII, 14, Madrid, Madrid, 28014
  • Calle de Alcalá
    3 min walk
  • Puerta de Alcalá
    3 min walk
  • Paseo del Prado
    6 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    16 min drive

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior
The Westin Palace, Madrid
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Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1004)
The price is AU$865
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About the area

Madrid

With a stay at Hotel Palacio Del Retiro, Autograph Collection, you'll be centrally located in Madrid, just a 3-minute walk from Puerta de Alcalá and 9 minutes by foot from Prado Museum. .This luxury hotel is 0.5 mi (0.8 km) from Gran Via and 0.8 mi (1.2 km) from Plaza de Santa Ana.

What's nearby

  • Puerta de Alcalá - 3 min walk - 0.3 km
  • Prado Museum - 9 min walk - 0.8 km
  • Gran Via - 10 min walk - 0.9 km
  • Puerta del Sol - 16 min walk - 1.4 km
  • El Retiro Park - 17 min walk - 1.5 km

Getting around

  • Retiro Station - 6 min walk
  • Madrid Recoletos Station - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive

Restaurants

  • ‪Cappuccino Madrid - ‬4 min walk
  • ‪Aarde - ‬3 min walk
  • ‪Patio de Leones - ‬4 min walk
  • ‪Ramses Natsuki - ‬4 min walk
  • ‪James Joyce Irish Pub - ‬5 min walk

About this property

Hotel Palacio Del Retiro, Autograph Collection

Luxury Madrid hotel in Retiro with a full-service spa
Hotel Palacio Del Retiro, Autograph Collection offers 50 accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include bathtubs with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 50 individually decorated guestrooms, featuring iPod docking stations and minibars. Plasma televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a 24-hour fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at The Suite Bar, a bar/lounge which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Madrid? This hotel has 452 square feet (42 square meters) of space consisting of a conference center and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Suite Bar - This tapas bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.
Late night fare is available from 24-hour room service.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking available (EUR 38.72 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: EUR 33 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Suite Bar

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (452 square feet of space)
  • Meeting rooms

Spa

  • Massages
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • iPod dock
  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.00 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 33 per person
  • Nearby parking fee: EUR 38.72 per day
  • Rollaway bed fee: EUR 100.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

AC Palacio Autograph Collection
AC Palacio Autograph Collection Hotel
AC Palacio Autograph Collection Hotel Retiro
AC Palacio Retiro Autograph Collection
AC Palacio Retiro Autograph Collection Hotel
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Hotel Palacio Retiro Autograph Collection
Palacio Retiro Autograph Collection
Hotel Palacio Del Retiro, Autograph Collection Hotel
Hotel Palacio Del Retiro, Autograph Collection Madrid
Hotel Palacio Del Retiro, Autograph Collection Hotel Madrid

Hotel Palacio Del Retiro, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 94 out of 155 reviews" "
Rating 8 - Good. 45 out of 155 reviews" "
Rating 6 - Okay. 10 out of 155 reviews" "
Rating 4 - Poor. 5 out of 155 reviews" "
Rating 2 - Terrible. 1 out of 155 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Patricio, CDMX

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Necesita ya un poco más de mantenimiento y mejoras
Stayed 1 night in Jul 2024

10/10 Excellent

carlos

Travelled with family
very good located attentive staff
Stayed 5 nights in Jan 2024

8/10 Good

Anne

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Luis

Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Aug 2023

8/10 Good

Carly

Travelled with group
Liked: Staff & service, property conditions & facilities
Beautiful property but was under construction while we were there and got woken up early to banging every morning . Tough to handle with the jet leg. Otherwise it was fantastic. Amazing staff.
Stayed 2 nights in Jul 2023

8/10 Good

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect on everything, there could be a better customer service between tour guides and clients.
Stayed 6 nights in Feb 2023

2/10 Terrible

jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

weiwei

Stayed 1 night in Oct 2022

6/10 Okay

Liliana

Liked: Cleanliness
Stayed 13 nights in Apr 2022

6/10 Okay

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall pretty over priced - get an Airbnb over this. The high points: the staff was super friendly and helpful at all times, the hotel itself is beautifully restored and the location is great. Low points: the bed was not comfortable, the room was almost hard to walk in it was so small, our tub was broken and the 24-hour room service mentioned was technically available, but there were only 5ish things on the menu. We left and stayed at an Airbnb that was 3x the size, at an even better location, with a balcony a view, jacuzzi tub and same sized bed for less than half the price.
Stayed 3 nights in Sep 2021

10/10 Excellent

Maureen S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff so kind and helpful and huge beautiful rooms in the best location one could ask for. I will certainly return!
Stayed 9 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location, right across street from Retiro Park. front desk was very friendly and welcoming. the room was clean and spacious. but it's a bit older, need some updating.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The staff was very nice and helpfull but very understaffed like many properties in europe
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Very Friendly staff, got an Amazing Suite they upgraded us!!!! Very Happy with our stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and staff
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy bien quizás un poco mas de mantenimiento en pisos e iluminación ceden ayudar
Stayed 2 nights in Jun 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property. Location and service were extraordinary.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Charm
We really enjoyed our stay at this hotel. It had old world charm and yet was very modern, updated large rooms/with beautiful bathrooms. Air conditioning was exceptional for Europe though we were not in summer heat, it was still in the 80's! Staff was professional and efficient and greeted you each time you walked into the lobby. Only concern was that the breakfast was very expensive--it was good & bountiful--but one can only eat so much early in the day. Our last day, we had to leave the hotel for our flight early like 3am due to strike by security personnel at airport & so we did pay for the breakfast for that day but of course missed it though staff offered to pack us a box, we declined. But at 29 Eur each it would have been nice if they offered to reimburse us. Needless to say, we would not pay for the breakfast again esp. as there were so many charming cafes nearby for way less Euros !
Stayed 4 nights in May 2019