2/10 Terrible
ARLENE VIRGINIA
Travelled with family
18 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The main reason for my response is that their services are practically non-existent. I thought they were from the American Travelodge chain and I am used to a minimal level of service. For starters, despite being prepaid for the night I slept at the hotel, they sent me an email saying that check in had to be before 12 pm. This stressed me out because I was coming on a train from the south of Spain and it was delayed, plus there was a downpour of rain that did not allow us to get to the hotel by Uber so quickly.
After checking in, we went up to the room and tried to connect to the wifi and the page told us that we would be charged for this service (which was not indicated in the reservation) and when I asked why they charged me they told me that because the reservation had been made through Expedia. Likewise, when I asked for a dryer I was told that I had to leave 10 euros. I asked to borrow a bathroom scale and they didn't have one. All in all a very bad experience!
ARLENE VIRGINIA
Stayed 1 night in Oct 2024