Ocean Beach Resort& Spa ASTON Collection Hotels

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ocean Beach Resort& Spa ASTON Collection Hotels

2 outdoor pools, open 7:00 AM to 6:30 PM, pool loungers
Private beach, sun-loungers, beach umbrellas, beach towels
Lounge
Deluxe Suite
Couples treatment room(s), Turkish bath/hammam, body treatments

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast included
  • On private beach
  • Spa

Explore the area

Map
Golf Beach Road, Malindi, 80200
  • Malindi Beach
    9 min walk
  • Portuguese Chapel
    19 min walk
  • Johari's Restaurant
    3 min walk
  • Malindi (MYD)
    11 min drive

Room options

Junior Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Suite

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Premier Suite

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Suite

  • 90 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Malindi

Located in Malindi, Ocean Beach Resort& Spa ASTON Collection Hotels is by the ocean, within a 5-minute drive of Malindi Beach and Portuguese Chapel. .This beach hotel is 14.8 mi (23.9 km) from Watamu Beach and 1.3 mi (2.2 km) from Silversands Beach.

What's nearby

  • Malindi Beach - 9 min walk
  • Portuguese Chapel - 19 min walk
  • Vasco da Gama Pillar - 4 min drive
  • Silversands Beach - 7 min drive
  • Marine Park - 14 min drive

Getting around

  • Malindi (MYD) - 11 min drive

Restaurants

  • ‪Bar Bar - ‬9 min walk
  • ‪Osteria Wine Bar - ‬5 min drive
  • ‪Johari's Restaurant - ‬3 min walk
  • ‪Taheri Fast Foods - ‬4 min walk
  • ‪Seafront Swahili Dishes - ‬19 min walk

About this property

Ocean Beach Resort& Spa ASTON Collection Hotels

Luxury hotel on the beach, with 2 outdoor pools
Ocean Beach Resort& Spa ASTON Collection Hotels offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to patios. Each accommodation is individually furnished and decorated. Select Comfort beds feature Frette Italian sheets. 32-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Malindi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

Children under 7 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy.
Make yourself at home in one of the 35 individually decorated guestrooms, featuring refrigerators and minibars. Your Select Comfort bed comes with Frette Italian sheets. Rooms have private patios. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and bidets.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This Victorian hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Enjoy international cuisine at Victoria Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Malindi? This hotel has 1001 square feet (93 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Victoria Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Dunes - This beachfront restaurant specializes in international cuisine and serves brunch and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Italian, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 150 km
  • Free casino shuttle
  • Shopping centre shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Victoria Restaurant
  • Dunes

Things to do

  • 2 outdoor pools
  • Access to nearby health club
  • Access to nearby outdoor pool
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Horse riding/hire
  • Karaoke
  • Playground
  • Sauna
  • Shopping centre
  • A hot tub
  • Steam room
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's pool
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (1001 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Mosquito nets
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 50.00
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 5 to 12 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 50
  • Christmas Day (25 December) Gala Dinner per child: USD 30 (from 4 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 55
  • New Year's Eve (31 December) Gala Dinner per child: USD 35 (from 4 to 12 years old)
  • New Year's Day (1 January) Gala Dinner per adult: USD 50.00
  • New Year's Day (1 January) Gala Dinner per child: USD 30 (from 4 to 12 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: USD 40
  • Valentine's Day (14 February) Gala Dinner per child: USD 25 (from 4 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20.00 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 7 years old are not allowed in the swimming pool or spa tub without adult supervision

Property is also known as

Ocean Beach Malindi
Ocean Beach Resort & Spa Malindi
Ocean Beach Resort Malindi
Ocean Beach Resort & Spa Malindi, Kenya, Africa
Ocean Beach Resort Spa
Ocean Beach Resort Spa
Ocean Beach Resort Spa powered by ASTON
Ocean Beach Resort Spa ASTON Collection Hotels
Ocean Beach Resort& Spa ASTON Collection Hotels Hotel
Ocean Beach Resort& Spa ASTON Collection Hotels Malindi
Ocean Beach Resort& Spa ASTON Collection Hotels Hotel Malindi

Ocean Beach Resort& Spa ASTON Collection Hotels Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

10/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Loretta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING STAY IN A PARADISE
THE MANAGER ROSEMARY IS GREAT SO PROFESSIONAL AND SO HELPFUL TO MAKE YOUR STAY WONDERFUL BECAUSE SHE REALIZES YOUR SPECIAL REQUESTES. ALL THE STAFF ARE AMAZING AND ALWAYS SMILE. REALLY I WANTED TO BOOK MORE DAYS BUT IT WAS TOO LATE. NEXT TIME. THANK YOU ROSEMARY TO MADE MY MOTHER’S BIRTHDAY AMAZING.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nerry

Stayed 1 night in Dec 2023

10/10 Excellent

abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wilson

Liked: Amenities
Clean atmosphere. Great customer service. I had a flight late in the evening they let me hang around until time to leave for the airport. Staff were very understanding. Constantly followed up to ensure I was ok. I would definitely go back
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint place with a very private beach. The spa and massage was amazing. If your looking for party night life I wouldn't recommend and the food was good but not great but otherwise the staff and cleanliness was top notch.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anamaria

Stayed 1 night in Dec 2022

8/10 Good

Lubna M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

BC, CT, USA

Disliked: Staff & service
Horrible custermer service . Unresponsive. Unable to reach manager regarding my reservation. Unfortunate experience.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner of the hotel was kind and pleasant
The owner of the hotel was kind and pleasant Lady The staff were social and would avail our requirements in time Ms salama was able to organise our next day itinerary in no time Thanks alot

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable with unexpected issue and upgrade
The first night we were placed at another location nearby in a low standard room despite the superior room booking paid 2 months in advance. The manager was not fully clear in his communication and only by escalating the issue we were able to avoid a 31st December celebration in a very poor room. Unexpected from a 5 star hotel. An upgrade to junior suite was provided. Room, ambiance, front desk people very pleasant. Buffet food not at the 5 star level. Restaurant much better. Wi-fi very weak in room and unstable in lobby.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible on muddy beach, would not stay here again
We booked trip from Dec 30-Jan6 to celebrate the new year and my birthday. Booked through Expedia and according to their website the hotel was confirmed. On arrival at the hotel we were informed that there was a glitch with the Expedia booking system and the hotel was overbooked so they would have to accommodate us at their sister hotel KilmaNdogo hotel for the night while they rectified the situation. We were told that Kilimandogo is a 3 star hotel and we were greeted by dusty threadbare furniture, brown water coming out of the taps and no hot water or air conditioning. Following day our room was supposedly ready by 2pm, spent time by the green water pool which allegedly is due to the "green tiled floor", I guess I must be color blind. Went back to the reception at 6pm to check in to our new and improved room only to be informed that the room we were supposed to stay in was no longer available. We sat in the lobby for 2 hours while they got our new "premier suite" newly renovated,never been slept in room ready,only again to be greeted by dusty floor that hadn't been mopped clean, sediment and dead insects coming out of the water jets in the jacuzzi bath tub and again cold water. I got to turn the new year in my bikini and cover up only because I had no where to freshen up! The service was terrible, over worked, poorly trained wait staff. Literally muddy beach!!!! Did not step foot in the ocean. Do not stay in Malindi, stay in Watamu, the difference is night and day!!!

8/10 Good

Marco, Mombasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single night stop
I single night stop over included a session in the spa.. Very good..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel was nice be seems a bit warn around the edges. Would have been very nice when it was built but the buildings need to be kept up a bit better. Sadly you are basically unable to walk on the beach without being bothered. This is not the Hotels fault but given the economy of the town, people from outside are bothered for money and to buy stuff. The "beach boys" are extremely aggressive and make in a place where you have to stay behind the walks of the resort.

8/10 Good

James, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for vacation and beach get away
Traveled to Malindi for 2 days of business. This resort is great and the price-point could not be beat. It is best for a holiday, as it is not formatted for business travelers. Upside: service was great, room was great, on the beach, great restaurants with great food. Downside: wi-fi did not work the entire time I was there and it is far from town, so you can't get up and walk to see different things.

10/10 Excellent

George, Madrid, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise with Beach
My wife and myself stayed in this hotel for 8 nights during June 2012. It is an absolute paradise if someone looks for total relaxation in intime tranquillity and extreme comfort without any fuss. The rooms are very spacious, the beds have first class matresses, the qualitiy of the towels and amenities is top and the overall cleanliness is outstanding. The restaurant serves a 5star quality food with a changing menue on every evening of the week. The service of the staff is super polite, extremely professional and willing to please every reasonable desire. The spa is superb and the water in the semi-olympic sized pool is pure and does not contain any clorox. The parklike garden is very well designed and taken care of, and a small heaven for lizard-watchers. The 10mile beach is just a step out of the garden and inviting for long walks or runs. Fortunately there are no nightclubs or shops in or near the hotel ....... that is another reason why we call this wonderful hotel ..... ´Paradise with Beach´.

10/10 Excellent

pame, Bamako, Mali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
This resort was located away from Malinda proper in a quiet neighborhood. The service was prompt, polite and personal from the moment of my arrival until my departure. The room was tastefully decorated and was spcious enough to move around comfortably. The bedding was quility and quite comfortable. There are two restuarants on site. The menus offered many Italian dishes and some other western choices, all excellently prepared. The reosrt is situated next to the beach. You can see the ocean from many of the rooms. The landscaping was well maintained and the grounds were comforatble for walking around and even doing some bird watching. I highly recommend this hotel.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

8/10 Good

ralph

Liked: Cleanliness, staff & service
First of all it is clear that this hotel is far from 5 stars. While the rooms (in fact cottages) are not bad (4/5 for me) and the hotel staff is very friendly (5/5 for me) the breakfast choice was dissatisfying (3/5 for me). The offer of fruit juices was limited to 2, while one always was watermelon and the other changed between mango and pineapple. The overall selection (fresh eggs, other English breakfast items) was o.k., but the offered variety was far from other 5 Star hotels I ever visited. There was as well a issue with small biting animals in the family pool. I don’t know whether this has been corrected after complaining because we were afterwards using the adults pool. Due to the nearby creek the beach is quite dirty and can’t be really used. There is not much nearby, so be prepared to have a drive of at least 15 minutes to Malindi restaurants. The restaurant was o.k. to good when eating á la carte but certainly not on 5 star Niveau. The prices for food and drinks were on the other hand reasonable. The evening buffet was never tempting. We were staying over New Year and the accommodation prices asked for were out of this world and in no relation to the services provided. So the hotel might be recommendable when you get good rates, you want to get a clean and quite comfortable room and want to hang out at the adult pool.
Stayed 7 nights in Dec 2023

10/10 Excellent

FRANCESCO

Stayed 3 nights in Nov 2021

10/10 Excellent

FRANCESCO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTTIMO ANCHE PER VIAGGI DI LAVORO
La struttura, evidentemente ideata per clientela in vacanza, è pienamenbte idonea anche per viaggi di lavoro (qualità wi-fi, disponibilità di un comodo tavolo di lavoro in stanza, organizzano meeting in sale di varia capienza, ecc.). Rapporto qualutà prezzo equilibrato. Gestione italiana. Gradevole il confort delle stanze di generosa dimensione.
Stayed 6 nights in Jul 2021

8/10 Good

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo resort, valido anche per viaggi di lavoro
Ottima struttura, composta da bungalow in un parco con accesso diretto alla spiaggia privata. Premetto che è certamente una struttura per vacanze, anche se ben fruibile da chi l'utilizza in viaggio di lavoro. Il wi-fi è valido. Le stanze, di metratura generosissima, sono arredate in modo funzionale, con parquet al pavimento. Bagni belli e ben curati, teleria da bagno, lenzuola, materassi e cuscini di ottima qualità.contribuiscono all'elevato confort. Climatizzazione ottima. Si trova appena fuori il centro di Malindi, nell'area del golf club. C'è parcheggio. La sicurezza è un aspetto molto curato. Il personale è professionale, sollecito e cordiale. La struttura è gestita da una famiglia italiana, con una presenza costante del management, che assicura un'attenzione ottimale.
Stayed 2 nights in Jan 2019

8/10 Good

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel anche per clientela business
Un significativo numero di Hotel a Malindi non operano più. Dunque la scelta si è ridotta, in particolare tra gli hotel di livello alto/ricercato. Questo hotel ha una serie di pregi significativi: è aperto tutto l'anno, ha un elevato standard di sicurezza, non è un edificio ma un "villaggio" di bangalow, ciascuno dei quali ospita una o due unità abitative (di metrature generosissime). Le stanze sono estremamente confortevoli e ben arredate. Letti enormi, con biancheria di qualità e materassi superbi. Ottimo il livello di pulizia. Dalla reception le stanze si raggiungono con una minicar elettrica (utilissima in arrivo e partenza, quando si hanno i bagagli. Buona la colazione anche per la possibilità di avere il "piatto caldo" preparato espressamente con tutte le varianti di gusto personali che si desiderano. Il rapporto costo/qualità è buono. Il wi-fi va decisamente migliorato. Il ristorante interno non ha una carta molto ampia ma la qualità è buona.
Stayed 2 nights in Mar 2018

10/10 Excellent

FRANCESCO, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel sotto ogni aspetto
Si tratta di una struttura, con management italiano, in ottimo stato. Le stanze sono ricavate in villette, ciascuna con patio privato. Le metrature sono più che generose, la climatizzazione ottima, parquet, mobili in massello, bagni splendidi, pulitissimo, letti king size comodissimi, frigo-bar, cassaforte, teleria per il bagno e per il letto di pregio. La colazione è ricca e di ottima qualità. L'hotel ha spiaggia, piscina, SPA, ristorante, parcheggio. Personale ben preparato e cordiale.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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