Initially we were very happy with our choice. Great position, lovely bar, huge room and very clean although the rooms could do with updating.
However, when reaching for a towel after showering my arm caught on the heated towel rail which was way too hot causing quite a severe burn to my arm. When my husband went to reception to get some first aid he was told that there was no first aider on duty and was offered their first aid box.
When arriving for dinner sometime later, we asked for the incident to be recorded in the accident book. It was the first time that this had ever been used and we were informed that it was ‘new’. This prompted the receptionist to very kindly find me a burns pack. Thank goodness, as I think is helped greatly.
When having our dinner served, a gentleman who worked at the hotel (and who had been there the entire time) approached and told me that he was in fact a first aider and that he would check the injury after we had eaten our meal. When this happened (a mere glance)he advised me to “go and drink myself through it”!
The food was, at best, bland. This was the feedback given by another resident.
The following morning the same gentleman who had given me the very unhelpful advise the night before said that, after breakfast, he would take a look at my arm but then continued to let us walk out of the hotel without doing so.
I cannot believe that a hotel of this size could let something like this happen. Thank goodness it wasn’t more serious.