Our first room had stained and dirty carpet, turn upholstery on the sofa, torn curtains patched with black tape, no phone, and a view of the dirty alley next door. When we complained to the manager about our room he did offer to change our room but said something to the effect that this is what happens when you book with Expedia. Our second room was an improvement, same old carpet but overall cleaner. Bathroom was remodeled with a nice walking shower, but why not remodel the whole room.