The agent GOTOPHI and staff, Dennisse, Janet and Jenny were very arrogant admitting their mistakes, not sincerely apologetic at all. We had too many complaints about the unit, bugs, smart tv & room phone not working, the linens smelled pretty bad and lastly, my green access card the day before my check out date. I was coming down from a massage appointment on 37th floor at almost 1 AM, got on the elevator, couldn’t get off on my floor because my access card expired! The concierge and security that night (Nov 28, 1aM) were courteous and apologetic. Dennise, Jenny and Janet especially Dennisse were blaming the mistakes on the Gramercy PMO, but Gramercy PMO it was Dennise fault. They were pointing fingers. My access card expired 11/27/2023 when my check out date is 11/28/2023, 2pm! So disappointed with those girls attitude. And they are still arrogant about it! I suggest - DO NOT use GOTOPHI when making reservations for Gramercy property.
The Gramercy concierge and security were very accommodating to us!