I rated Zen Homes 3 stars because of a number of factors. However, just to be fair to the property and anyone looking for a cost effective stay, Zen Homes might be for you. If you tend to expect a Hotel like experience with House Keeping, Daily upkeep, change in towels, refill of toiletries and complimentary coffee/tea service, then book another property since Zen Homes does not provided that. It's a no frills stay for the cost conscious traveler. My experience wasn't the best, but the property mgr tried to do his best to fix the issues I have. First off, picture of room is different from what was given, it's a 2 story condo vs a single studio hotel feel. 2nd: wifi even though 2 options given were both not working. They don't have control over carrier cutting their WIFI services without advance notice. I was offered to move to a different room at first in the morning, which I declined, however at the end, they moved me to a different Zen Property in Icon Plaza which is a couple blocks away. That was much better and a larger property. I was happy, yet the amenities was still lacking, as mentioned, it's a BYO toiletries, coffee/tea and no towel change service. On top of that, the instructions and phone no. to checkout was outdated as well since no one was responding to my txt or viber to check out earlier. I was glad that I still had the contact at Fort Victoria who was able to respond back to me with a confirmation that checkout was at 8:30am and my deposit will be refunded.