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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Marbella – Puerto Banús

2 outdoor pools, pool umbrellas, pool loungers
Classic Room | Balcony view
Reception
Aerial view
3 bars/lounges, rooftop bar, lobby lounge

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Gym

Explore the area

Map
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Centro Plaza
    5 min walk
  • Sportium en Casino Marbella
    1 min walk
  • Marbella (QRL-Marbella Bus Station)
    7 min drive
  • Málaga (AGP)
    50 min drive

Room options

View all photos for Classic Room

Classic Room

Classic Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Rock)

Suite (Rock)

Suite (Rock)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Platinum)

Studio Suite (Platinum)

Studio Suite (Platinum)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Gold)

Studio Suite (Gold)

Studio Suite (Gold)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace

Deluxe Room, Terrace

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Suite (Silver)

Studio Suite (Silver)

Studio Suite (Silver)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Marbella

With a stay at Hard Rock Hotel Marbella – Puerto Banús in Marbella (Puerto Banús), you'll be within a 5-minute drive of Puerto Banús Beach and Puerto Banús Marina. .This spa hotel is 14.8 mi (23.8 km) from Cabopino Beach and 0.3 mi (0.4 km) from Centro Plaza.

What's nearby

  • Centro Plaza - 5 min walk
  • Playas del Duque - 12 min walk
  • El Corte Ingles Shopping Center - 13 min walk
  • Puerto Banús Marina - 13 min walk
  • Puerto Banús Beach - 19 min walk

Getting around

  • Malaga Airport (AGP) - 50 min drive

Restaurants

  • ‪Ocean Club Marbella - ‬10 min walk
  • ‪Mumtaz - ‬3 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪NAO Pool Club - ‬13 min walk
  • ‪Rosas Cafe - ‬9 min walk

About this property

Hard Rock Hotel Marbella – Puerto Banús

Art Deco Marbella hotel in Puerto Banús with 3 restaurants
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 383 air-conditioned rooms featuring minibars and espresso makers. Your memory foam bed comes with premium bedding. 55-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sessions, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Sessions - This buffet restaurant serves breakfast only.
Zengo - Asian Cuisine - Onsite restaurant. Open daily.
Sun Society - Adults Only - Onsite rooftop bar. Open daily.
Lounge Bar - Onsite lobby lounge. Open daily.
Eden Pool Club - Onsite bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per night)
  • Limited on-site parking

Food and drink

  • 3 restaurants
  • 2 poolside bars and 3 bars/lounges
  • 24-hour room service

Restaurants on site

  • Sessions
  • Zengo - Asian Cuisine
  • Sun Society - Adults Only
  • Lounge Bar
  • Eden Pool Club

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic drinking straws
  • Renovated entire property – June 2022
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 125 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 323 out of 539 reviews" "
Rating 8 - Good. 120 out of 539 reviews" "
Rating 6 - Okay. 53 out of 539 reviews" "
Rating 4 - Poor. 17 out of 539 reviews" "
Rating 2 - Terrible. 26 out of 539 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great location, nice room, good pool area
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Security on the doors made us feel safe and welcome
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Ernesto

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room service was terrible
Stayed 3 nights in Sep 2024

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Travelled with group
Liked: Amenities
Stayed here due to the name recognition that Hard Rock has but this really didn't live up to some of the expectations after staying at Hard Rock Ibiza a few weeks prior to this stay. Room was clean enough but some of the nooks beside the bed contained lots of hair & dust. I have short hair so was finding longer hairs in the bathroom (from cleaning staff) which should be taken care of. At the pool and we were informed you need to buy a bed for 200€ and they 'gift' you a bottle of spirits of your choice or champagne which was a bit of a joke. At all other Hard Rock properties we've visited, there is a minimum spend for these beds and we're happy to do that, but some days you don't feel like getting drunk by 1pm on a bottle of vodka + have lunch and waters etc. Service at the pool was lackluster at best despite it being so beautiful out there. With so many choices in the area, if you're going to be paying top dollar, we would consider other properites before coming back to this one.
Stayed 4 nights in Sep 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Chike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all round awesome
Stayed 3 nights in Aug 2024

10/10 Excellent

Fajer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and wonderful pool nice food
We really enjoyed the stay and the pool DJ. The breakfast was really good and diverse. Location was great. Just a short walk from puerto Banus and there is an underground connecting the hotel to the beach. However, the reception staff seemed understaffed we waited long during check in/out as there were 2-3 counters. The staff themselves were very kind once it’s your turn in the queue. Calling reception was useless almost no one answer and the house keeping don’t clean your room early had to call and let the reception know that I need my room cleaned everyday which is not convenient they could utilise morning breakfast time or while guests are out/in pool to clean rooms it’s not by room order they have a different system that I couldn’t understand. Room service food was nice but was delivered in take away boxes which is not the best option for the environment.
Stayed 3 nights in Sep 2024

8/10 Good

Aret, Laval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took a little too long when there were only 2 people in front of us. We waited over 25min.
Stayed 1 night in Aug 2024

2/10 Terrible

Mark

Disliked: Staff & service, amenities, property conditions & facilities
Service Shocking, reception!!!
Stayed 1 night in Aug 2024

8/10 Good

Janine

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Phillip

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Fantastic hotel, friendly staff and great pool area. Plenty to do around the resort, great dining options if a little expensive
Stayed 4 nights in Jul 2024

10/10 Excellent

Emari

Stayed 3 nights in Aug 2024

10/10 Excellent

Charles

Stayed 3 nights in Aug 2024

6/10 Okay

JASON

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing Headache
Complete Headache Booking Into Hotel. also Relaxing around Pool you need noise cancelling Ear Buds
Stayed 3 nights in Jul 2024

10/10 Excellent

Conor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel and staff!
Stayed 4 nights in Aug 2024

10/10 Excellent

Rachida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Rachid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 4 nights in Aug 2024

10/10 Excellent

Aliya

Stayed 5 nights in Aug 2024

2/10 Terrible

Andor

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Humiliated from Check-in, and a completely ruined holiday!
Stayed 11 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service … I didn’t like parking
Stayed 2 nights in Aug 2024

2/10 Terrible

Chadi

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are tiny Pictures oversell way too much.. not realistic Had spiders on my pillow They let anyone not from the hotel in and disrupts the place Staff very friendly though.
Stayed 4 nights in Aug 2024

4/10 Poor

Russell

Travelled with group
Liked: Staff & service
Disliked: Amenities
It’s worth noting that we stayed there for three nights, and were only ever given my fresh towel. Also we never received any extra in-room complimentary waters…ever. Weird
Stayed 3 nights in Aug 2024