2/10 Terrible
rebecca t., Zeeland, MI
10 Apr 2025
Disliked: Cleanliness
Nightmare
As we drove up to the property. I was not impressed. It was not welcoming. The property felt uncared for. Upon entering the house we immediately noticed how dirty it was. Dead bugs on the windowsill and floors, a good layer of dust on everything, The floors were dirty. We moved furniture to watch a movie. A large amount of trash was under the furniture. We have never had a mouse problem in our own home. We started to notice these little piles of black rice in cupboards and drawers. We were so desperate to have a quiet vacation that we brushed it off. The final straw that motivated us to vacate the property abruptly was we noticed mice were eating our food. We threw away a large amount of food. We had to wipe down everything we brought with Colorox wipes. We spent a day washing all of our clothing.We had to pay for a night in a hotel, we were unable to cook our food, so we had to pay eat out. The owner offered to pay us for one night for the inconvenience. This pales in comparison in to what we went through. I sent a message to the owner after we left and they did not respond for six hours. We contacted VRBO. The owners did not respond until the following day. The house needs a deep, deep, deep clean. The laundry room and kitchen need a deep clean. Declutter the entire house. We will not be returning.
rebecca t.
Stayed 3 nights in Apr 2025