This is a brand new hotel with so much potential but failed to deliver on service. The marketing team have done a great job in selling this as a 5 star hotel for everyone. In reality it offers a 3 star service and is really for families which is fine, but not what we wanted. The positives are the rooms which are spacious enough for two sharing and very clean, and the buffet food offers an array of dishes to satisfy everyone which was delicious, quite healthy and freshly prepared every day. The negatives include the size of the outdoor seating area available to eat and location of the children's entertainment. The outside seating is really quite cramped when at full capacity with almost 1000 guests. If outside is full, you have to eat indoors. We managed to get a table but at 8pm the children's entertainment started and the noise level was so loud we could hardly have a conversation. The Brother's Cafe and Yildiz hotel next door both play extremely loud music so everyone is competing against the other. The absolute worst point to mention here is that when ordering a drink from the sky bar, as the kitchen door swung open I noticed one of the staff members refilling an original Jack Daniels bottle with a cheaper local whisky. This is illegal in Turkey and needs to be addressed immediately! The staff need a lot of training, however, in order to raise the current standard the hotel is offering.