When we got there, the front office was closed. They have a machine to get your room information, but because I paid through hotels.com, I could not get the information. We had to wait until someone finally came out and helped us. The beds are very stiff and the pillows were flat once you put your head on them. Also, the room was warm even with the air on. Otherwise, it's not a bad hotel. The staff was kind. The room had the basic necessities and the free parking was a major plus.