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Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Exterior
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • Parking included

Explore the area

Map
2701 Highway #2 Hostos Avenue, Mayagüez, 00680
  • Yaguez Theater
    6 min drive
  • Tropical Agriculture Research Station
    6 min drive
  • Casiano's Chicken & Ribs
    6 min walk
  • Mayagüez (MAZ-Eugenio María de Hostos)
    9 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, View (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, View (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 17.4 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, View (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, View (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, View (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, View (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Tub)

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

Similar properties

Pool

Tryp by Wyndham Mayaguez

Pool
Pet-friendly
Free WiFi
Air conditioning
4.6 out of 5, Wonderful, (595)
The price is AU$207
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Tryp by Wyndham Mayaguez

About the area

Mayagüez

When you stay at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel in Mayagüez, you'll be in a shopping district, you'll be a 6-minute drive from University of Puerto Rico Mayagüez Campus. .This casino hotel is 2.6 mi (4.1 km) from Parque Del Litoral and 2.6 mi (4.2 km) from Playa El Maní.

What's nearby

  • Yaguez Theater - 6 min drive
  • Plaza Colon - 6 min drive
  • University of Puerto Rico Mayagüez Campus - 6 min drive
  • Playa El Maní - 9 min drive
  • Mayagüez Mall - 11 min drive

Getting around

  • Rafael Hernandez Airport (BQN) - 42 min drive

Restaurants

  • ‪Taco Bell - ‬17 min walk
  • ‪Wendy's - ‬16 min walk
  • ‪Applebee's - ‬15 min walk
  • ‪El Meson Sandwiches - ‬17 min walk
  • ‪Pizzeria Los Primos - ‬6 min drive

About this property

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Hotel with a casino, in the vicinity of University of Puerto Rico Mayagüez Campus
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers 141 accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 141 guestrooms featuring refrigerators and iPod docking stations. Wired and wireless internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a satisfying meal at West Coast Bistro serving guests of Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Mayagüez? This hotel has 3747 square feet (348 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
West Coast Bistro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Bar - This bar specializes in local cuisine and serves lunch and dinner. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 17-19 per person
  • 1 restaurant
  • 1 bar

Restaurants on site

  • West Coast Bistro
  • Bar

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space (3747 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 casino gaming tables
  • 343 casino slot machines
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Bingo
  • Casino (8000 square feet of space)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17 to 19 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1001 reviews" "
Rating 8 - Good. 170 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 9 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar! Buena localidad, buen servicio, el cuarto cómodo y el area de la piscina esta chevere
Stayed 1 night in Sep 2024

8/10 Good

Ivette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not expected such an amazing service for the price that we paid.The suite was very comfortable and big. The food at the restaurant was very good and the service was extraordinary. We would stay again in this hotel.
Stayed 1 night in Sep 2024

6/10 Okay

Ursula

Travelled with family
Disliked: Cleanliness
Limited staff, towels were never replenished had to call front desk 3 times. Rooms were not cleaned every day it has run down so much that I do not want to stay there anymore.
Stayed 7 nights in Sep 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 4 nights in Sep 2024

10/10 Excellent

ROBERTO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Stayed 1 night in Sep 2024

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE UBICACIÓN A PLAYAS , LUGARES DE INTERÉS Y RESTAURANTES
Stayed 3 nights in Sep 2024

10/10 Excellent

ERNESTO, Dorado

Stayed 1 night in Aug 2024

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to shopping stores and very comfortable room.
Stayed 1 night in Sep 2024

10/10 Excellent

Noel

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

XAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good overall, no issues, have a good pool, areas always cleans. some hotel area outdated, like air conditioner turns off and on continually and doors not the best looking. but overall a good hotel employees very friendly, cleaning outstanding, casino area good, parking available recommended
Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Oscar, Fairview

Stayed 3 nights in Aug 2024

8/10 Good

Ezequiel

Stayed 2 nights in Aug 2024

8/10 Good

Sean

Business traveller
Liked: Staff & service
Property staff is responsive but the facility could be improved to feel updated
Stayed 2 nights in Sep 2024

10/10 Excellent

Yanelis

Liked: Cleanliness
Clean room and bathroom!
Stayed 1 night in Sep 2024

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is always a pleasure to stay there. The Staff is the most friendly ever.
Stayed 1 night in Sep 2024

10/10 Excellent

Abimael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Nydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. Hotel staff was friendly. Breakfast was very good.
Stayed 1 night in Sep 2024

2/10 Terrible

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our third trip to the property and we paid the higher nightly rate for access to a casino with Craps. Before booking this trip, I called the hotel and confirmed that their craps table would be open. The employees informed me that their craps table was open Tuesday-Sunday. Upon arrival, my first stop was the craps table and we found it closed. The floor manager said they didn’t have enough staff to open the table?!?! This was the third trip in a row to this property and the third time the Craps table was never opened. On yet another high occupancy holiday weekend!!!! I again reached out to the management of both the hotel and casino. The hotel claims they have no control over the casino and deferred when I asked they told me the table would be open but they again stated they have no control over the casino. I then went to speak with the floor manager and they again tried to claim too many employees called out. When I informed her that this was my third visit in a row to the property and the third failure she admitted that the Casino didn’t have staff trained to handle craps. Sadly for us, despite our preference for this property it was the third strike, worse, we have completely lost confidence. Future trips we will instead opt for my wife’s preference of beach front accommodations. :(
Stayed 2 nights in Aug 2024

10/10 Excellent

Awilda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great
Stayed 3 nights in Sep 2024

8/10 Good

marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities for fair prices
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024