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Candlewood Suites Alabaster by IHG

2.5 star property

Photo gallery for Candlewood Suites Alabaster by IHG

Exterior
1 bedroom, premium bedding, individually furnished, desk
Balcony
Fridge, microwave, stovetop, dishwasher
1 bedroom, premium bedding, individually furnished, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View map
1004 Balmoral Dr, Alabaster, AL, 35007
  • Place, Alabaster Promenade
    ‪14 min walk‬
  • Place, Veterans Park
    ‪10 min drive‬
  • Place, Oak Mountain State Park
    ‪11 min drive‬
  • Airport, Birmingham, AL (BHM-Birmingham Intl.)
    ‪38 min drive‬

Room options

View all photos for Studio Suite

Room amenity

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

Room amenity

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

Room amenity

Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible Bathtub (Communications, Mobility)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom, Accessible (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Similar properties

Exterior
Holiday Inn Express & Suites Alabaster by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 858 reviews
The price is AU$207
includes taxes & fees
2 Nov - 3 Nov
Holiday Inn Express & Suites Alabaster by IHG

About the area

Alabaster

Located in Alabaster, Candlewood Suites Alabaster by IHG is in the business district, within a 15-minute drive of Veterans Park and Pelham Civic Complex. .This hotel is 7.5 mi (12.1 km) from Oak Mountain State Park and 9 mi (14.5 km) from American Village Citizenship Trust.

What's nearby

  • Alabaster Promenade - 14 min walk - 1.2 km
  • Veterans Park - 10 min drive - 9.8 km
  • Oak Mountain State Park - 11 min drive - 10.8 km
  • Oak Mountain Amphitheatre - 11 min drive - 15.7 km
  • Hoover Metropolitan Complex - 23 min drive - 18.6 km

Getting around

  • Birmingham International Airport (BHM) - 36 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Dairy Queen - ‬10 min walk
  • ‪Buffalo Wild Wings - ‬12 min walk
  • ‪Starbucks - ‬17 min walk

About this property

Candlewood Suites Alabaster by IHG

Hotel with free parking, in the vicinity of Veterans Park
Candlewood Suites Alabaster by IHG offers 88 accommodations with DVD players and coffee/tea makers. These individually furnished accommodations include sofa beds and dining tables. Beds feature premium bedding. LED televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 88 individually furnished guestrooms, featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional features at this hotel include a picnic area and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Alabaster by IHG.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood ALABASTER
Candlewood Suites ALABASTER
Candlewood Suites Hotel ALABASTER
Candlewood Suites Alabaster Hotel Alabaster
Candlewood Suites Alabaster Hotel
Alabaster Candlewood Suites

Reviews

Candlewood Suites Alabaster by IHG Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 318 out of 600 reviews
Rating 8 - Good. 152 out of 600 reviews
Rating 6 - Okay. 68 out of 600 reviews
Rating 4 - Poor. 34 out of 600 reviews
Rating 2 - Terrible. 28 out of 600 reviews

Reviews

4/10 Poor

Michael A.

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything about the hotel. Area is nice, but don't stay at this hotel.
Stayed 13 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Jeffery

Stayed 1 night in Jun 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property with great room.
Stayed 1 night in Jun 2025

6/10 Okay

Nicole

Stayed 1 night in Jul 2025

2/10 Terrible

Loretta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nobody at counter to check you in. It’s 6pm busy time.
Stayed 1 night in Jul 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The desk attendant was very nicr and patient, the property was quiet and nice all through you can see some aging but still nice and comfy.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Staff is nice and the room was clean.
Stayed 1 night in Jul 2025

8/10 Good

Installation

Stayed 5 nights in Jun 2025

10/10 Excellent

Evie

Liked: Cleanliness, staff & service, property conditions & facilities
No problem: would stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Accounts Payable CNP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Justin

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Need better cleaning staff and standards for the room being over $200 for 1 night with cleanliness of motel 7
Stayed 1 night in Jun 2025

8/10 Good

VaShea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff was very nice upon check in and out.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

LuAnn

Stayed 2 nights in Jun 2025

10/10 Excellent

JACOB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

JACOB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Laketha

Stayed 1 night in Mar 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Everything was already printed and waiting to be completed.
Stayed 1 night in Jun 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Johanna

Stayed 1 night in Jun 2025

4/10 Poor

Lori A

Stayed 4 nights in May 2025

2/10 Terrible

Lori A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are dirty moldy and need of update
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Very Disappointed/Dishonest employees

Walking in, the hotel had a clean, pleasant smell. Check-in was fine. We were given our room keys and headed down the hall to our room. Instantly there was a sour smell in the hallway just as we approached our room. The room was pretty spacious and the setup of the room was comfortable despite the dirty recliner. It was a handicapped room and the shower was dirty and had a crack in it, probably from a wheelchair tire. I asked to be moved to a different room but was told no since I had booked through a third party. We made the best of the stay, but had already marked them off for future stays. After returning home, I realized I had left a watch charger in the room and a newly purchased dress hanging in the hotel closet.I immediately called the hotel and was told the items were not there. I asked to speak to the manager but was told she wouldn’t be back until the afternoon. I made a total of six calls trying to get in touch with a manger or in touch with someone that would thoroughly look into this issue for me. I was unsuccessful. How disappointing!!! Not because of the loss of the dress and charger, but because they obviously have dishonest employees. Someone found the items and decided to keep them for themselves instead of turning them in like they should have done. They have lost my business for sure and I am now not able to recommend their hotel to others. Can’t we all just be kind and do the right thing! 😔
Stayed 2 nights in May 2025

8/10 Good

Lakeshia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2025